**Job description** ------------------- Are you passionate about transforming customer experience through AI solutions and state-of-the-art Contact Center platforms? We are seeking a **Senior Business Analyst** with experience in **Genesys and Artificial Intelligence technologies**, to participate in international digital transformation and large-scale automation initiatives. **What will you do?** --------------- ✔ Lead AI-driven innovation initiatives within the Genesys ecosystem. ✔ Analyze Contact Center processes and translate business needs into scalable solutions. ✔ Design and optimize IVR flows, routing, and intelligent automations. ✔ Collaborate on integrations with CRM, telephony, and AI cloud platforms. ✔ Drive solutions such as chatbots, virtual assistants, and machine learning capabilities. **Job requirements** -------------------- **✅** **What we’re looking for** ------------------------- More than 5 years of experience with Genesys. Experience in global Contact Center projects. Knowledge of AI applied to Customer Service. Experience with APIs and integrations. High level of English. Hybrid* Barcelona, Catalunya \[Cataluña], Spain SOFTWARE INSIGHTS
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
