##### **Second Reception Manager** **Location:** Barcelona **Company:** Ohla Eixample 5 **Working Hours:** Full-time **Contract Type:** Permanent (year-round) ##### **What will be your role?** Support the Front Office Manager in the operational management of the reception, ensuring excellent service to guests, coordinating the team, and guaranteeing the department’s proper functioning. You will be a key figure in team leadership and will assume the responsibilities of the Front Office Manager during their absence. Your main responsibilities will be: * Supervise the daily operation of the reception and ensure compliance with quality and service standards. * Coordinate, support, and motivate the reception team. * Oversee the proper execution of check\-in, check\-out, cashier duties, reservations, and guest service processes. * Manage incidents and complaints, ensuring an excellent guest experience. * Supervise hotel occupancy, room assignments, availability, and rates. * Monitor sales objectives, upselling, and cross\-selling activities. * Coordinate with other departments (Housekeeping, Maintenance, F\&B, Experience, Revenue, Reservations, and Groups) to ensure smooth operations. * Participate in shift planning, staff selection, and team training. * Prepare operational reports, attend departmental meetings, and monitor key service indicators. * Assume the responsibilities of the Front Office Manager and/or Duty Manager when required. ##### **What are we looking for?** * Minimum 2\-3 years’ experience in hotel reception, with preference given to candidates who have held supervisory or second reception manager positions. * Experience in 4- or 5-star hotels. * Knowledge of hotel Property Management Systems (PMS); experience with Avalon is particularly valued. * Advanced level of English. * Additional languages—especially French and German—are considered an asset. * Degree in Tourism or related field, or equivalent professional experience. * Leadership, organizational, and decision-making skills. * Guest orientation, incident resolution, and teamwork abilities. * Proactive, responsible, and self-motivated individual. * Flexibility regarding working hours. ##### **What do we offer?** * Salary according to collective agreement * Permanent contract * Full-time position * Opportunities for professional development and internal promotion * Continuous training * Positive work environment and integration into a dynamic and committed team * Telemedicine, telerehabilitation, and psychology services
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
