FRONT DESK AGENT

Description

Job Summary: We are looking for a dynamic, organized individual with a strong customer service orientation to join our front desk team, managing guests, reservations, and incidents. Key Responsibilities: 1. Customer service and guest management 2. Reservation management and incident resolution 3. Dynamic and organized front desk We are looking for a dynamic, organized individual with a strong customer service orientation to join our front desk team. Welcome guests and manage check-in and check-out procedures. Answer telephone calls, emails, and customer inquiries. Manage reservations and modifications in the hotel’s system. Provide information about hotel services and local area recommendations. Efficiently handle guest incidents or requests. * Experience: 1 year. Prior experience in a similar position * Catalan (spoken: intermediate, written: intermediate) * Spanish (spoken: intermediate, written: intermediate) * English (spoken: intermediate, written: intermediate) * French (spoken: basic, written: basic) * Temporary employment contract (7 months) * Full-time position * Additional information of interest: Rotating shifts and salary according to collective agreement