GROUPS & EVENTS COORDINATOR (38455)

Description

Job Summary: Meliá Hotels International is seeking a Groups & Events Coordinator to maximize hotel profitability by coordinating group business and planning events, ensuring quality standards. Key Highlights: 1. Unlimited growth and development opportunities. 2. Be part of an extensive global family. 3. Take ownership of your professional career. ***"The world is yours with Meliá"*** Discover a limitless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle. It means knowing you have embarked on one of the most exciting journeys of your life—a journey where inspiration will always accompany you. Are you ready to take ownership of your professional career in an inspiring world? Because belonging to the great Meliá family means being VIP You will enjoy My MeliáRewards—the exclusive loyalty program for our employees, offering exclusive benefits and advantages. Additionally, enjoy the My MeliáBenefits program: featuring flexible compensation, exclusive discounts on a variety of products and services, an active and healthy lifestyle, and social initiatives. Feel proud to belong to Meliá—as we are proud of you. Meliá Hotels International is seeking a Groups\&Events Coordinator to join our team. Mission: Maximize profitability across all hotel areas through planning and coordination of group business and contracting and organizing hotel events, directly supporting the meeting planner or client while consistently exceeding customer expectations in quality and service standards. Primary Responsibility: From contract signing onward, serve as the sole point of contact responsible for the group, acting as liaison between the group and the hotel. Prepare quotations for all social event and meeting requests received by the hotel—regardless of origin—with fewer than 10 rooms, always aiming to maximize revenue from F\&B, meeting spaces, and other hotel services. Upon confirmation of these services, prepare the corresponding service agreement. Ensure coordination of all operational details for groups and events by effectively communicating required features and services to all involved departments to guarantee successful execution. Prepare group summaries and F\&B service orders, distributing them at least 7 days prior to group arrival or event date. Receive the group file from the Group Sales Coordinator, reviewing the contract, itinerary, and reserved meeting spaces (if any). Conduct a joint call with the client to introduce yourself as the new point of contact during planning and the group’s stay, confirming contracted services. Send a follow-up email with your personal contact details. Anticipate client needs to initiate up-selling of F\&B and other services, maximizing sales and profitability. Track deposits and payments according to contractual deadlines, updating pro-forma invoices and sending them to the client when necessary. Resolve any issues arising with the group or event, followed by appropriate post-event client follow-up. Close group/event files with all received information. Share guest feedback regarding the event or group with all relevant hotel departments. During the group’s stay, remain present at the hotel, maintaining continuous contact with the client, supporting operations, and ensuring everything proceeds as planned. Review group/event billing to ensure accuracy. Attend daily F\&B service order meetings and group summary meetings alongside all departments involved in operations. Plan and execute the pre-convention meeting (pre-con) to establish direct contact between department heads and the meeting planner. Conduct post-event client follow-up, including an interview to evaluate satisfaction with program execution and identify future business opportunities. Within three days after the group’s departure, send a thank-you email to the meeting planner and/or end client for choosing the hotel and extend an invitation to return soon. Welcome the client (meeting planner), establishing a personal relationship with the hotel. When requested by the Groups \& Events Manager, participate in site inspections, supporting the groups/sales department—particularly for visits requiring in-depth technical knowledge and understanding of hotel infrastructure. What Are We Looking For? Degree in Tourism, Hospitality, Marketing, or related field. Advanced English proficiency is mandatory; a second language is highly valued. Minimum 2 years’ experience in a similar role within a comparable-category property, preferably in MICE. Familiarity with hotel management systems and/or Customer Experience tools. Knowledge of hotel operations. Strong organizational and planning skills. Proactivity and innovation. Excellent communication skills. Strong service orientation. Problem-solving ability. Attention to detail. At Meliá, we are all VIPs. Outstanding professionals who make everyday operations easier and exceptional. From newcomers to seasoned veterans, everyone possesses unique and essential qualities that make working at Meliá a constant growth opportunity and a passport to shaping your future anywhere you wish. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience—filled with emotional moments and always accompanied by the feeling of belonging to a great family where people like you—VIPs—are truly valued. At Meliá Hotels International, we believe in equal opportunity and value diversity. We do not discriminate based on disability, race, religion, age, or any other reason protected under federal, state, or local laws. We believe diversity and inclusion among our people are fundamental to our success as a global company. Moreover, we champion sustainable growth in our industry through a large, socially responsible human team. In this regard, our motto is “Toward a Sustainable Future, from a Responsible Present.” Thanks to all our collaborators, we make it possible. If you want to be “Very Inspiring People,” follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunity*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with HR policies. Likewise, we prioritize disseminating throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—especially related to disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Moreover, we advocate for sustainable growth in our sector through a large, socially responsible human team. In this sense, our motto is “****Toward a Sustainable Future, from a Responsible Present****.” Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**