Job Summary: ORA Controller responsible for managing and monitoring regulated parking zones, ensuring compliance with regulations and optimizing available spaces. Key Responsibilities: 1. Monitoring and enforcement of regulated parking regulations. 2. Citizen assistance and resolution of inquiries. 3. Team collaboration to ensure smooth system operation. At Telpark, what drives and inspires us is talent. The ORA (Regulated Parking Ordinance) Controller is responsible for managing and monitoring regulated parking zones, ensuring compliance with established regulations, optimizing available spaces, and overseeing correct tariff application. The Controller must collaborate with the team to guarantee proper system operation and appropriate use of parking facilities within assigned areas. Responsibilities * Monitoring and enforcement: * Supervise and ensure compliance with regulations governing the use of regulated parking (ORA), verifying correct space utilization and proper vehicle positioning. * Issuance of fines: * Identify and penalize violations related to improper parking use (e.g., parking without a ticket, overstaying time limits, etc.) in accordance with established procedures. * Citizen assistance: * Respond to driver inquiries and clarifications regarding tariffs, applicable hours, and regulated parking regulations. * System and equipment review: * Ensure proper functioning of parking meters and other related devices, reporting any malfunctions or anomalies for repair. * Revenue control: * Verify correct collection of tariffs and conduct audits of revenues generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, revenues generated, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services according to customer needs. **Knowledge and Skills:** * Proficiency in technological tools. * Experience in customer service. * Attention to detail: Ability to accurately and efficiently detect irregularities. * Effective communication: Ability to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to handle multiple tasks and priorities while meeting established procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to achieve shared objectives. **Requirements:** * Minimum one year’s prior experience in similar customer service roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residence in the location of the vacancy is mandatory. **Details:** * Temporary contract: 100% working hours on ORA Tossa de Mar * Salary according to collective agreement * Start date: Possibly from 06/01/2026 If you wish to join a growing company undergoing digital and cultural transformation, now is your moment.