Customer Service Assistant (Store)

Description

The position focuses on directly and professionally assisting customers in a store located in Santiago de Compostela. Key responsibilities include providing clear information about available products and services, addressing questions and concerns with attentiveness and patience. It is also essential to thoroughly record each customer interaction, documenting inquiries, resolutions, and any necessary follow-up. Incidents that arise are managed with the aim of resolving issues efficiently to maintain customer satisfaction. Another key responsibility is entering and updating data in computer systems, ensuring accuracy and timeliness of information. In addition, periodic reports on completed tasks are prepared, and adherence to established objectives is monitored—thus contributing to continuous service improvement. The role involves constant interaction with the public and handling technological tools, adapting to diverse situations. It takes place in a dynamic environment where effective communication and organization are essential for smooth team operations and day-to-day success. A proactive attitude, commitment to assigned tasks, and clear results orientation are required. Strong communication and negotiation skills are fundamental for effective customer interaction. The ability to work under pressure and experience meeting specific targets is highly valued. Motivation to learn and embrace new professional challenges is important. Minimum required education is Compulsory Secondary Education. Basic computer skills for operating systems are required. At least one year of prior experience in similar roles is required.