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Job Summary: You will be responsible for providing customer support in the labor domain, communicating effectively and resolving queries related to management software. Key Responsibilities: 1. Attention and resolution of questions regarding labor management software. 2. Assistance in preparing and understanding payroll documents and labor regulations. 3. Management of labor procedures and documentation of incidents. Cegid is the European leader in **cloud-based business management solutions**, serving the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today’s rapidly changing world, Cegid and its **5\.000 employees** empower over 750\.000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do — for our customers. Because of this, we can confidently say that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. Our offices are located in **Santander.** **What are your main objectives as a Labor Technical Support Agent?** You will be responsible for delivering customer support in the labor domain. As a Labor Technical Support Agent, you must: * **Customer Support**: This role involves communicating effectively with users to understand and resolve their issues or questions concerning labor management software. * **Resolution of Advisors’ Queries**: You are expected to assist labor advisors with specific inquiries, providing accurate information and guidance within the labor domain. * **Incident and Error Reporting**: Documenting and reporting issues is essential to improve management software. This requires an observant and analytical individual. * Interpretation and Implementation of Collective Bargaining Agreements: Understanding labor legislation is necessary to correctly implement collective agreements in management software. * **Payroll Preparation Support**: Assisting in payroll creation using the company’s software, requiring knowledge of labor legislation. * **Labor Procedure Management**: Facilitating and guiding users in utilizing the tool for managing various labor processes. * **University Degree** in Labor Relations or equivalent is essential to understand the technical and legal aspects of the role and/or Vocational Training (FP) in Administration and Finance. * **Payroll Preparation**: Experience in preparing payrolls is crucial, as it is one of the primary responsibilities. * **Experience in Advisory Firms**: Prior experience working in labor advisory firms or similar roles provides the required practical expertise. * **Customer Support**: Previous experience in customer support is fundamental, as interaction with users is a constant part of the job. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a strength we value, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three core pillars**: gender **equality**, inclusion of persons with disabilities, and representation of **all diversities**. Our Benefits \> Job stability \> Attractive **salary plan** \> Smart Work mode: **Flexibility** in working hours and option to work remotely \> Support for balancing personal and professional life \> Opportunity for growth within a multinational company offering an excellent **work environment** \> Tailored career path and **training** aligned with your profile and professional development \> Summer intensive working schedule \> Diverse workplace: We champion diversity, **equality, and inclusion** \> **Referral** Program \> Internal **mobility** \> Other social benefits
