B2B Reservation and Sales Agent H/F

Description

### **Description** Puy du Fou España continues to grow and is seeking to incorporate new talent into its teams. We are currently looking for two B2B reservation and sales agents to support us in serving travel agencies, tour operators, and other professional clients regarding group management and other types of requirements. The mission of this position is to manage reservations and requests from professional B2B channel clients, combining excellent customer service with a clear commercial orientation. The role will be responsible for converting opportunities into sales, strengthening relationships with agencies and partners, and contributing to the growth of the B2B channel. ### **Responsibilities** * Respond to and manage requests from travel agencies, tour operators, and other professional clients. * Advise on products, availability, rates, and commercial terms. * Manage reservations, modifications, cancellations, and changes. * Follow up on requests and quotations until sale closure and confirmation. * Identify commercial opportunities and agency needs. * Promote cross-selling and complementary products or services. * Retain and develop the B2B client portfolio. * Conduct commercial actions and follow-ups with agencies and partners. * Record and keep commercial activity and reservations updated in the CRM. * Monitor pending reservations, documentation, and payments. ### **Requirements** * Experience in reservations, travel agencies, tour operation, or B2B sales. * Experience working with travel agencies and professional clients. * A clearly commercial profile, results-oriented and focused on achieving objectives. * Ability to build and maintain commercial relationships with professional clients. * Skill in identifying client needs and sales opportunities. * Negotiation, persuasive argumentation, and closing abilities. * Customer orientation and service vocation. * Organizational skills and autonomy. * Ability to handle multiple requests and operations simultaneously. * Proactivity, initiative, and problem-solving capability. * Proficiency in CRM systems and computer tools. * Ability to work effectively in a team. **Especially valued** * Experience in a reservations or B2B sales department. * Experience with reservation systems and tourism management tools. * Knowledge of rates, contracting, and commercial terms.