Card Manager (Temporary Contract)

Description

Job Summary: We are looking for a proactive, customer-oriented professional to manage card data and provide efficient customer service, resolving requests and incidents. Key Highlights: 1. Integration into a dynamic team with a positive working environment 2. Continuous training and professional development 3. Incident management through CRM Provinces: SANTA CRUZ DE TENERIFE Municipalities: SANTA CRUZ DE TENERIFE Category/ies: Customer Service Working Hours: Full-time #### **Job Description** Join our Customer Service Team! Are you passionate about helping people and working in a dynamic environment? We are seeking a proactive, organized, and customer-oriented individual to join our team. What will be your mission? You will be responsible for managing and maintaining payment and discount card data, as well as providing close and efficient service to our customers. Your main responsibilities: ✅ Handle and resolve customer information or assistance requests, primarily received by telephone, but also via other channels such as email, web, and fax. ✅ Manage incidents/interactions/tickets through CRM. ✅ Comply with data protection procedures. ✅ Perform and monitor multitasking duties. Card Management Customer onboarding, offboarding, and modifications (SAP, Web Cards, Ingenico) End-to-end card management (activation, blocking, changes) Contractual condition updates Resolution of billing incidents (charges and credits) Manual supply authorizations Printing and dispatching physical cards What are we looking for in you? ✔️ Customer orientation ✔️ Organizational and multitasking skills ✔️ Responsibility and commitment to security ✔️ Communication skills ✔️ Proficiency with digital tools (CRM, SAP is desirable) What do we offer you? ✨ Temporary contract ✨ Continuous training ✨ Positive working environment ✨ Professional development ✨ Integration into a dynamic team During the Selection Process, the necessary documentation certifying the information provided in your CV will be requested. Candidates participating in our Selection and Evaluation Processes will be assessed objectively and transparently based on the job requirements, respecting the principle of equal opportunities between women and men. #### **Essential Requirements** Higher Vocational Training (FP Superior) in Administration and Finance or a related field. \* In the absence of the required qualification, relevant experience in a similar position may be accepted. #### **Desirable Requirements** 6 months to 1 year of experience in a similar role. Training in Telephone Customer Service. SAP knowledge (user level) Proficiency in Microsoft Office suite Knowledge of Data Protection regulations