### **Description** SEAT S.A. is the only company that designs, develops, manufactures and markets automobiles in Spain. Part of the Volkswagen Group, the multinational is headquartered in Martorell (Barcelona). SEAT S.A. already offers the latest connectivity technology across its vehicle range and is immersed in a global digital transformation process to drive future mobility. **"Inspire**, **Dare, To succeed, As a team"**, are the 4 values that guide our daily work and relationships with colleagues and stakeholders; they represent the essence of our culture and are our DNA. At SEAT, we work with **autonomy**, live by **honesty**, and bravely challenge the **status quo**. We continuously **challenge ourselves** because we believe we can **achieve anything, we experiment and learn from mistakes** when we make them. We give support and ask for help when needed, and together, we **share and celebrate** successes. **What will your responsibilities be?** * Identify, analyze and manage recurring issues in digital products, ensuring their permanent resolution and preventing reoccurrence. * Coordinate with development, support, UX and product teams to investigate root causes and define effective action plans. * Monitor key quality and customer satisfaction indicators to detect patterns and improvement opportunities. * Document and keep updated the knowledge base with solutions, lessons learned and best practices. * Lead problem review meetings (Problem Review Meetings) and ensure follow-up on corrective actions. * Collaborate in defining continuous improvement processes and optimizing the digital product lifecycle. * Act as the point of contact between technical stakeholders and workshop support network. **What requirements do we expect you to meet?** * University degree in Engineering, Computer Science, Telecommunications or related fields. * Previous experience in problem or incident management within digital or technological environments. * Knowledge of ITIL methodologies, especially Problem Management (certification valued). * Analytical skills to identify root causes and propose sustainable solutions. * Familiarity with incident and problem management tools (Jira, Confluence, etc.). * Sensitivity towards user experience (UX) and ability to integrate customer feedback into product improvement. * Excellent oral and written communication skills in Spanish and English. * Ability to work transversally with multidisciplinary teams. * Experience in the automotive sector or projects related to Connected Car will be valued. **What do we offer?** * Competitive salary * Collective transportation to our workplaces (Barcelona and Martorell) * Hybrid work model: 2 days of remote work per week * Subsidized cafeteria service * Access to SEAT's medical center network * Collective life insurance * SEAT employment pension plan starting from the 2nd month at the company * Purchase of new and used SEAT vehicles with special discounts * Benefits in SEAT vehicle leasing for employees * Possibility to request a personal loan starting from the second year * Continuous training through our internal Learning platform * Employee activities and discounts *At SEAT, we firmly believe in the power of* ***diversity*** *and* ***inclusion*** *as fundamental pillars of our culture, where everyone can be authentically free and freely authentic. We work passionately to create an environment where every voice is heard and valued, ensuring* ***equal opportunities*** *for all people, regardless of gender, sexual orientation, nationality, ethnicity, cultural identity, age, beliefs, or any other diversity.* *Our commitment to diversity and inclusion is a priority we demand from ourselves every day.* ***Join us and become part of our team!*** Location**Martorell** Category**Quality, Production and R\+D** Subcategory**Quality Management** Sector**Automotive** Working hours**Full-time** Work mode**Hybrid (On-site and Remote)** Professional level**Employee** Department**Others**