We at Talent Brand are looking for an Order Management and Customer Service Manager for a leading company in the paper and cardboard sector located in Montornès del Vallès. RESPONSIBILITIES: * Coordinate and supervise a team of 9 people, located in three different branches * Organize and assign team tasks * Supervise order processing and management within the system * Ensure compliance with service and customer service standards * Actively participate in daily operations: order management, customer service, and resolution of inquiries and incidents * Ensure deadlines are met together with the product planning department * Review pending orders, delivery notes, sales reports, and area indicators * Provide guidance, monitoring, and training for the team under supervision REQUIREMENTS: * Degree in International Trade, Business Administration or similar * Previous experience in team management * Previous experience in customer service and order management * Experience in the paper and cardboard industry is highly valued * Proficient in office tools and management systems * Residence near Montornès del Vallès * Languages: native or bilingual Spanish, advanced Catalan, and knowledge of French is a plus * Own vehicle to commute to the workplace * Skills and competencies: organization, decision-making ability, team management, autonomy, flexibility towards changes and demands WE OFFER: * Indefinite contract directly with the company * Working hours from Monday to Friday, 9:00 AM to 6:00 PM, with one hour for lunch * 100% on-site work * Stable project with opportunities for professional development * Initial support and internal training * Positive work environment * Starting salary of €26,000 to €30,000 gross annually, depending on experience * Immediate incorporation If you want to be part of a solid project within a leading company in its sector, don't hesitate to apply—we'd love to meet you! We are a company committed to diversity and gender equality; therefore, all our selection processes are guided by ethical principles designed to reduce biases and attract the best potential regardless of ethnicity, gender, or possible