**Logistics at full potential.** At GXO, we are constantly looking for talented individuals at all levels who can deliver the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you will have the support to excel in your job and the resources to develop a career you can be proud of. **What are we looking for?** We are seeking a professional with experience in customer service within the logistics sector and solid knowledge of national and international transportation. You will be the key point of contact between our customers and logistics operations, ensuring a smooth, efficient, and incident-resolution-oriented experience. **What will you do on a day-to-day basis?** * Creation and monitoring of Customer Service KPIs for all countries and providers. * Comprehensive ticket management in Zendesk and customer service emails from Spain. * Resolution of serious logistics incidents escalated by the team. * Management of Redur tickets and follow-up on open cases. * Control and resolution of discrepancies in shortages and overages in orders from Spain. * Supervision of contracted FTL and coordination with warehouses and carriers. * Tracking and control of returns and re-shipment processes. * Monitoring of unshipped boxes from warehouse and coordination of their dispatch. **What experience do you need to succeed at GXO?** * Minimum of 1 year of customer service experience in the logistics sector, especially in land, sea, or air transportation. * Knowledge of transport documentation (CMR, BL, AWB, etc.). * Proficiency with computer tools: CRM, logistics ERP, MS Office. * Ticketing tools Zendesk, Redur. * Excellent communication and problem-solving skills. * Ability to work under pressure and prioritize tasks. * Upper-intermediate level of English (other languages valued: Italian). * Previous experience in logistics operators, freight forwarders, or transportation companies. * Knowledge of customs regulations and export/import processes. * Education in Logistics, International Trade, or related field. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.