**EHLIS, S.A.** is a leading company in the distribution of hardware, DIY, gardening, and household products. We are characterized by being a dynamic company driven by continuous technological innovation and the analysis of new market perspectives. Currently, we are seeking to incorporate a person into our Customer Service / Sales Department team at our offices in Sant Andreu de la Barca. **Responsibilities:** * Provide support to the Customer Service Manager and Sales Director in: * Efficiently channeling the flow of information between **Customers, sales representatives, and other company departments.** * Personally managing incidents from receipt to final resolution. * Preparing reports, tables, and comparisons (using EXCEL). * Supporting the sales team. * Handling customer and sales network phone calls (complaints and inquiries). * Recording and processing orders. * Managing and recording credit notes. * Managing the order workflow. * Sending documentation to customers and the sales network. * Maintaining the customer database. * Handling web request queries. **Requirements:** * Intermediate or higher vocational training in Administration and Finance. * Advanced proficiency in EXCEL is essential (test will be conducted). * High level of Portuguese is mandatory. * Knowledge of SAP is an advantage. * At least two years of experience in similar roles. * We are looking for a proactive individual with initiative and the ability to work in a team. **We Offer:** * Stable position. * Working hours: Flexible start time between 8:00 and 9:00 AM and flexible end time between 6:00 and 7:00 PM from Monday to Thursday. On Fridays, working hours are from 8:00 AM to 1:40 PM with flexibility in start and end times. * Salary to be determined during the hiring process. *At EHLIS, S.A., we are committed to Equal Opportunities. Therefore, our recruitment and hiring processes are conducted under equal conditions, without any form of discrimination.* Job type: Full-time Application questions: * Do you have your own vehicle? * What is your level of Excel? * What is your salary range? Experience: * Customer service: 1 year (Desirable) Language: * Portuguese (Desirable) License/Certification: * Class B driver's license (Desirable) Job location: On-site