Operations Controller

Description

**SILBON** *· NOTHING IS CASUAL* **Operations Controller** **Who We Are** Silbon is an international fashion and accessories brand with a rapidly expanding wholesale/multi-brand distribution channel. We work with our own stores, shop-in-shops, distributors, agents, and multi-brand retail points across more than 15 countries, and we are seeking to strengthen the team that makes all this possible: operations and back-office functions. **Your Mission** Reporting directly to the Group CFO, you will serve as the liaison between the B2B commercial team and logistics, finance, and IT departments. Your role is to ensure seamless wholesale sales operations, safeguarding data integrity throughout the entire process — from sales campaign launch and purchasing through to merchandise delivery to customers — guaranteeing that every sales order is accurately recorded and fulfilled “On time, in full”, while maintaining data integrity at all times. If you enjoy bringing order to chaos, detecting discrepancies before they escalate, and leveraging Excel for analytical tasks — supported by AI — this role is for you. **What You’ll Do** * End-to-end management of the B2B order lifecycle: order entry, validation, tracking, issue resolution, and closure. * Maintenance and control of pricing tariffs, commercial terms, discounts, and market-/customer-/agent-specific price lists. * Reconciliation and control of data across ERP, B2B platform, and reporting tools: stock levels, invoicing, deliveries, and returns. * Operational and administrative support to finance and commercial teams, as well as international agents and distributors. * Coordination with Procurement, Planning, and Logistics to ensure on-time delivery and adherence to campaign timelines. * Management of international trade documentation: commercial invoices, packing lists, Incoterms, customs documentation, and export paperwork. * Preparation of periodic sales reports, campaign sell-in/sell-out tracking, order fulfillment analysis, deviation analysis, and return control. * Creation and maintenance of master data: seasonal catalogs and commercial terms. * Proposal and implementation of process and tool improvements within the department. **What We’re Looking For** **Mandatory** * Proven experience of at least 2\-3 years in B2B sales operations, wholesale, or multi-brand channel operations. * Very high level of English (C1 or higher), used daily with international clients and suppliers. * Advanced Excel proficiency: pivot tables, advanced lookup functions, processing and cross-referencing large datasets. * Solid knowledge of international trade: Incoterms, export documentation, and basic customs procedures. * Regular hands-on experience with sales orders, pricing tariffs, and data reconciliation. * University degree, preferably in Business Administration & Management, International Trade, Economics, or related fields. **Desirable** * Prior experience in fashion, footwear, accessories, or consumer goods sectors. * Experience with ERP systems (e.g., Business Central, Navision, or similar) and Shopify and/or B2B ordering platforms. * Power Query, Power BI, or other data analysis and visualization tools. **How You Are** * Analytical: you don’t stop at the data — you seek the underlying cause. * Meticulous: you understand that a single data error multiplies across every order. * Proactive and self-driven: you propose solutions before being asked. * Committed to results and deadlines — especially during peak campaign periods. * A strong communicator and team player: here, you work side-by-side with commercial, logistics, and finance teams. * Solution-oriented under pressure and flexible when priorities shift. **What We Offer** * Indefinite-term contract and full-time working hours. * Salary range commensurate with your experience. * Hybrid work model with up to two optional remote workdays per week. * Flexible working hours: start time between 7:00 and 9:00, end time between 15:00 and 17:00; on Fridays, departure between 14:00 and 15:00. * Employee discount across all our collections. * Optional subsidized health insurance available after one year of employment. * Ongoing training and a structured development plan within the commercial operations area. * A young, direct, and empowered team with real decision-making authority over how we operate. ***Are You Up for the Challenge?*** Apply now. Attitude is the key to success — and at Silbon, we know how to value it. **WE’RE WAITING FOR YOU!**