Order processing

Description

Job Summary: Responsible for end-to-end management of the Bomba and Válvula product order portfolio, ensuring excellent customer service and cross-departmental coordination. Key Highlights: 1. End-to-end order management and process coordination. 2. Administrative support and customer communication. 3. Learning and development opportunities within a multinational company. Under the coordination of the Sales Manager for the South and Central regions, the selected candidate will be responsible for end-to-end management of the Bomba and Válvula product order portfolio for KSB Spain customers. They will act as the primary contact during the order phase, ensuring excellent service to both external customers and internal customers (technical-commercial team). Their role will be critical in ensuring on-time delivery, accurate documentation, and seamless coordination among all involved departments. Main Responsibilities: * Register orders in corporate systems and maintain continuous, transparent communication with customers throughout the entire order cycle. * Monitor deadlines, documentation, and key milestones, ensuring their proper execution and timely communication. * Coordinate the order management process with relevant internal departments (manufacturing, finance, logistics/shipments, technical service). * Provide internal administrative support to the technical-commercial teams for the Central and South regions. * Update and record all customer interactions and activities in C4C (CRM), ensuring full traceability and reliable data for the organization. * Contribute to an outstanding customer experience by identifying issues, anticipating needs, and proposing continuous improvements. Required Qualifications: * Vocational Training Level 2 (FP2) or Higher Vocational Training (Grado Superior) in Administration and Business Management, or equivalent qualification. * English proficiency at B2 level. Additional Competencies and Skills: * Excellent interpersonal skills and ability to communicate clearly and professionally. * Teamwork and active collaboration across different departments. * Rigorous and methodical approach, with strong organizational and prioritization capabilities. * Goal-oriented mindset and commitment to customer satisfaction (both internal and external). * Solid office software proficiency and experience using ERPs and CRMs. * Initiative, accountability, and dedication to service quality. What We Offer: * Immediate integration into a global industry-leading multinational with over 150 years of history and worldwide presence. * Opportunity to join a professional, collaborative, and excellence-driven team. * Learning and development opportunities within a company committed to innovation, diversity, and equal opportunity.