24X7 NETWORK AND SECURITY SUPPORT OPERATOR

Description

DESCRIPTION **Will you join our project?** We are a telecommunications sector company with over 26 years of experience and nationwide presence. We own facilities in **Barcelona, Bilbao, Madrid, and Zaragoza**, enabling us to provide global solutions to our customers. Learn more about us on our website: **www.sirt.com** ### **What are we looking for?** We currently need to hire a candidate to join our managed services team within the networks and security area, for a 24x7 service. ### **Main responsibilities** * Remote incident resolution using support tools. * User assistance and support for inquiries and requests. * Direct communication with users and technical teams. * Execution of incidents and requests according to established procedures. * Monitoring using monitoring tools. * Control and evolutionary deployment of customer equipment. * Work supervised by an activity coordinator. ### **What do we offer?** * Stable project with an indefinite contract from day one. * Professional development and career plan. * Location: possibility to work from any region in Spain. * Excellent working environment and team. * Continuous training plan. *If you are interested in further developing your professional career in a company like ours, please do not hesitate to apply or contact me.* REQUIREMENTS ### **Requirements** * Minimum education: Vocational Training Program in IT or equivalent. * Preferred: CCNA certification or equivalent. * Availability: Rotating 24x7 schedule. ### **Required knowledge** * Telephone support skills. * Ticketing tools. * Monitoring tools. * LAN/WAN networks. * Wireless technologies. * Security and VPN. * MS Office.