###### **OFFER DETAILS:** Offer reference: HP250296 Description: CUSTOMER SERVICE AND ACCESS CONTROL VALLADOLID Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * VALLADOLID(VALLADOLID) * Published:24/11/2025 * Number of positions: 1 * Contract: Temporary * Working hours: Full-time * Minimum experience: 0 Months Characteristics: **LogiRAIL**, a leading company in the railway sector, is seeking 1 professional to join the Customer Service and Train Access Control position at Valladolid station. **Main functions** * Communicate to passengers all necessary travel information: schedules, departures, arrivals, delays, and cancellations in real time * Control passenger access to trains via check\-in using PDA, verifying that the ticket is valid for the date and time * Provide information on schedules, routes, and rail services * Manage incidents * Last-minute desk: issuing, changes, and cancellations of transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Customer service in the Club Lounge: personalized assistance, buffet restocking, making public address announcements, and document management * Assist travelers with special needs * Collaborate with the station team to ensure smooth communication **We offer** * Initial training provided by the company * Corporate uniform provided * Full-time working hours * Rotating shifts from Monday to Sunday, morning and afternoon according to monthly schedule * Service schedule: to be determined based on operational needs * Expected start date: 05/12/2025 * Contract type: to be determined based on service requirements **Application period:** * The application period will remain open from 24/11/2025 to 27/11/2025\. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Education:** Minimum educational level: Medium Level Vocational Training * Computer skills * **Professional experience:** * Previous customer service experience in railway stations or similar transportation environments (airports, terminals, etc.) will be valued. * Experience in ticket offices, information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical competencies:** * Basic knowledge of computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication. * Good diction. * Ability to prioritize tasks based on urgency. * Organization, attention to detail, and efficiency in recording information. Flexibility in working hours. * **Personal profile:** * Problem-solving, responsible, and proactive individual. * Own vehicle required if not living near the workplace or if the schedule requires it.