Help Desk Technician

Description

**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you have ever passed through an automatic door, stayed at a hotel, or gone through passport control, you have likely used one of our products or services. We operate in **more than 70 countries**, with over **52,000 colleagues** worldwide. Our expertise in customer journey mapping, innovation, and service design drives the invention of new solutions that create value for our customers and exceptional experiences for their end users. And we have an exciting opportunity available at Vingcard Assa Abloy Global Solutions Ibérica for a Help Desk Technician. **Your role in keeping the future in good hands...** As a Help Desk Technical Support representative for ASSA ABLOY’s Global Solutions division, you will have the opportunity to work alongside an outstanding team of professionals within a multinational company. Reporting to the Technical Manager, you will be responsible for: Telephone support for our customers. **What you’ll do...** * Telephone assistance: Answer calls, investigate issues, and provide technical support via phone. * Remote connection: Remotely access systems to resolve issues and deliver technical assistance. * Remote user training: Provide training on the use of our software via remote support. * Remote commissioning: Coordinate, configure, and ensure proper system functionality. * Firmware updates: Depending on the customer’s software or device version, update actions may be required. * Database creation: Create databases for our applications. * Customer item verification: Verify items and components to manage warranty or repair processes. * Electronic system configuration: Configure our electronic components and proximity technology materials before shipping to customers. * Equipment setup and configuration: Configure, update, and fine-tune maintenance devices (laptops, tablets, PDAs) **What we expect from you...** * **Mandatory** experience in customer service or technical support. * Strong verbal and written communication skills. * Good understanding of operating systems, software, and hardware. * Ability to work effectively in a team. * Proficiency in Spanish is mandatory. * Knowledge of English is considered a plus (desirable). **What you can expect from us...** * A generous and competitive total rewards package. * Comprehensive resources and professional development opportunities to expand your skills and maximize your potential. * A supportive and approachable leadership team, and a strong set of values that define who we are and how we operate. **Application** You may submit your application by clicking 'Apply Now'. **We will not consider applications received by email or through other channels.** We review applications continuously, so please submit yours as soon as possible. **About Us** Having appeared four times on Forbes’ list of the world’s most innovative companies, we offer innovative, secure, and convenient security solutions that deliver real added value to our customers. As a group, our goal is to help billions of people experience a more open world every day. We proudly hold leadership positions across most of Europe, North and South America, Asia, and Oceania, providing products and services to customers seeking solutions for their access and opening requirements — such as locks, doors, and entrance automation. **We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.