Customer Service Operator

Description

Customer Service Operator Location: Spain, Barcelona Job category: Customer Service Representative (CSR) Language: Spanish, Portuguese Forcontact is a multichannel customer experience specialist company, with operations in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. For more information about Transcom, visit www.transcom.com. Are you a bright individual with excellent communication skills, aiming to work for an exceptional multinational company? Do you want to join a team that truly makes people's lives easier? **What do we offer?** * Monthly gross salary of €1,559.24 (annual gross salary of €18,710.93, including language bonus). * Temporary contract until 30 September 2026. * Work mode: 100% remote. * Weekly working hours: 39, Monday to Saturday, with rotating shifts. * We are proud to state that 90% of our managers and directors began their careers as agents—clear evidence of our commitment to professional development and internal growth. * Additionally, you will enjoy medical insurance and a birthday gift. **Join the Transcom family as a Spanish- and Portuguese-speaking Customer Service Teleoperator!** Your daily responsibilities will include: * Phone support. * Email management. * Resolution of shipping-related incidents. * Resolution of inquiries and questions. * Shipment tracking. * Escalation of specific requests to other departments when they cannot be resolved during the call. * Ensuring user issues are resolved. **What are we looking for?** To succeed in this position, you must meet the following requirements: * Native or bilingual Spanish speaker. * Portuguese proficiency at C1 level. * Excellent communication skills and fluent, accurate oral expression. * Regular use of computer tools. * Availability to start immediately after training. **What is it like to work at Transcom?** Transcom is a multinational company specializing in customer experience (CX), offering consulting, customer service, sales, technical support, and collections management services through a broad network of home-based agents. We are 30,000 customer experience specialists, distributed across more than 90 contact centers in 29 countries, delivering services in 33 languages for international brands across various sectors. **This is who we are:** Every day, someone like you begins their Transcom journey. Let us discover your potential and help you turn it into key skills for your future. We work as a team and continuously seek improvement. We care about people and commit ourselves equally to our clients and to each other. We maintain an open mindset and are always ready to learn and evolve. With a positive attitude, there are no limits to what you can achieve. At Transcom, you can be yourself. **Apply now! We’re eager to meet you.** We are an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.