**ABOUT US** Indie Campers is a global leader in road travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while simultaneously driving business results. The **Rental Agent** role has a dual focus: * **Customer experience owner** for rentals * **Sales specialist** for motorhome purchase demonstrations and conversions This role is critical to ensuring customers leave satisfied—whether they are starting a rental journey or purchasing their future motorhome. **THE ROLE** The Rental Service Agent handles all customer-facing rental operations and delivers professional motorhome sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines service delivery, product presentation, operational execution, and commercial follow-up management. Whether in rentals or sales, this role ensures every vehicle, every interaction, and every moment with the customer reflects Indie Campers’ high standards. **WHAT WILL YOU WORK ON?** **Customer service and operations:** conduct check\-ins/check\-outs, briefings, and provide continuous support throughout the rental period. Manage service recovery and emergencies with empathy. **Sales demonstrations and customer interaction:** prepare and deliver motorhome demonstrations, showcasing features, specifications, and each customer’s specific needs. Ensure smooth handovers and that all documentation is in order. **Sales conversion and lead management:** track leads, demonstrations, and follow-up actions in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets. **Product knowledge and technical support:** maintain up-to-date knowledge of Indie Campers’ motorhome models and conduct basic system demonstrations (lights, gas, etc.). Identify issues, resolve them, or escalate as needed. **WHO ARE WE LOOKING FOR?** * **Required:** 1\-3 years of experience in customer service, sales, hospitality, car/motorhome rental, or automotive environments. * **Required:** strong communication and customer interaction skills. * **Required:** ability to understand and explain motorhome/vehicle technical systems. * **Required:** practical, adaptable, and solution-oriented mindset under pressure. * **Preferred:** experience using CRM tools, rental systems, or digital sales software. * **Required:** organized, detail-oriented, and proactive in managing leads or customers. * **Required:** valid driver’s license (Category B). * **Required:** English language proficiency; **preferred:** Spanish language proficiency. **PHYSICAL AND OPERATIONAL REQUIREMENTS** * **Required:** ability to stand, walk, and move around the depot for extended periods throughout the day. * **Required:** ability to lift or carry light to moderately heavy objects (10\-15 kg). * **Required:** comfort working outdoors in varying weather conditions. * **Required:** flexibility to work weekends, public holidays, and during peak seasons. * **Required:** ability to interact calmly and professionally with customers in various emotional states (excited, stressed, confused). **THE INDIE COMMITMENT!** * Competitive compensation and commission opportunities. * Training in sales, product knowledge, customer service, and motorhome technical systems. * Professional growth across Rental, Sales, Operations, or Technical Service areas. * Travel benefits and access to Indie Campers’ rental fleet. * Dynamic and multicultural work environment. **Are you ready to join Indie?**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
