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Job Summary: We are seeking a Customer Support representative to provide functional support to customers, ensuring an excellent service experience and helping them optimize their daily management with VisualTime. Key Highlights: 1. Functional support to customers to optimize the use of VisualTime. 2. Collaboration with Product and Development teams for continuous improvement. 3. A professional environment that values diversity and learning potential. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions**, serving the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5,000 employees** empower 750,000 customers by delivering innovative, purpose-driven enterprise solutions that unlock their full potential. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. Because of this, we can confidently say that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. This position is based at our offices in Sant Cugat del Vallès. **Your Objectives as Customer Support?** You will be responsible for delivering functional support to our customers, ensuring an outstanding service experience and helping them maximize the value of VisualTime in their daily time and attendance management. As a Customer Support representative: * Manage functional inquiries and incidents related to time tracking, clock-in/clock-out, absences, vacations, working calendars, and shift scheduling. * Analyze, diagnose, and resolve incidents reported by customers through various support channels. * Guide and advise users on using the solution, ensuring proper adoption of available features. * Track cases to resolution, guaranteeing adherence to established service-level agreements. * Collaborate with Product, Implementation, and Development teams to resolve complex incidents and drive continuous solution improvement. * Identify opportunities to enhance support processes and contribute to enriching the knowledge base. * Maintain close, proactive communication with customers, ensuring a positive experience and high satisfaction. **About You** -------------------- * Professional or university degree in Human Resources, Business Administration, Information Systems, or related fields. * 3–5 years of experience in customer service, functional support, or enterprise application support. * Experience working with ERP systems, HRIS, or time and attendance management software. * Knowledge of HR processes related to time tracking, absence management, vacation administration, and workforce planning. * Strong analytical skills and problem-solving orientation. * Excellent communication and customer service skills. * Ability to manage multiple priorities and work in an organized, autonomous manner. * Beyond technical competencies, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference. **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we cherish, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each individual can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director
