COVERAGE TECHNICIAN MODEL 1

Description

Job Summary: We are seeking a Coverage Technician for Management Centers in the Valencian Community, responsible for service delivery, activity monitoring, and technical coordination with customers. Key Highlights: 1. Crucial technical support role for customer service. 2. Opportunity for development in networking technologies. 3. Work in a dynamic environment focused on incident management. At TSO, we are looking to hire a person to perform the Coverage Technician role within the Management Centers service that TSO provides to various clients in the Valencian Community. **RESPONSIBILITIES** The technicians will provide service coverage across different CGE/Cex Premium centers, temporarily filling the positions of permanent Technical Service Managers and assuming their duties during the coverage period: * Acting as the primary point of contact for the customer regarding service delivery. * Monitoring center activities and coordinating such activities. * Identifying issues and proposing improvements. * Analyzing agreed-upon performance indicators. * Preparing and supervising routine and/or ad-hoc monitoring reports. * Preparing for and attending customer follow-up meetings and/or internal meetings with other stakeholders to support technically complex service topics, incidents, or special requests. * Monitoring and controlling the quality of sub-services by analyzing operational data and relevant parameters, ensuring compliance with Service Level Agreements (SLAs). * Monitoring and coordinating service-related provisioning activities. * Providing technical support to members of various service teams when handling incidents or highly complex tasks. * Offering technical support and advisory services to customers, proposing service improvements. * Transferring proprietary operational procedures, network architecture, and the center’s specific business model to relevant stakeholders via authorized communication channels. * Serving as the technical liaison with competent departments of EC/TSO/Telefónica to jointly resolve incidents, requesting support when necessary and reporting details of performed tests. **REQUIREMENTS** * **Education**: Bachelor's degree in Telecommunications or Computer Science. * **Experience**: Minimum two years of prior experience in managing and maintaining customer networks. * **Knowledge**: Interest in networking technologies and motivation to develop expertise in this field. Familiarity with Cisco, Fortinet, Teldat, Nokia, or Juniper equipment. * **Certifications**: Any certifications (e.g., Cisco CCNA) are considered advantageous but not mandatory. * **Languages**: B1 level or higher in English is important. **SKILLS** * Ability to work under pressure. * Autonomous and agile decision-making. * Teamwork. * Capability to manage critical incidents. * Strong analytical ability. * Proactivity. **OTHER JOB DETAILS** * **Working Hours:** Mirrors the schedule of the GST being replaced; most common shifts are 08:00–17:00 and 09:00–18:00\. * **Physical Location:** Typically remote. If on-site coverage is required, it will be conducted at the client’s premises. * **Project:** Coverage Model * **PROCESS END DATE:** February 27, 2026 * **Contact Person:** ALBERTO PORRAS VALDERRAMA * **Employment Modality:** SmartWorK **Contact for further details:** ALBERTO PORRAS VALDERRAMA (alberto.porrasvalderrama@telefonica.com) 680739473 **Send CV to DS\_TSOL\_RRHH\_TSO \*