CRA Operator

Description

**Are you looking to develop your talent and find a place where your efforts are recognized? We offer you a dynamic, approachable, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our top priorities. At El Corte Inglés, our work is a shared passion.** **The project awaiting you.** The main mission of this position is to manage and process alarm signals from customers connected to SICOR Alarmas’ Central Receiving Station for Alarms, ensuring agile, effective, and legally compliant service.**Main responsibilities and requirements.** ### **Responsibilities** * Manage and process alarm signals using the SBN software * Handle incoming and outgoing telephone calls related to incidents and alarms * Advise customers on basic actions regarding their security systems * Manage disconnections, connections, and deactivations of security zones * Monitor and manage the internal mailbox of the control room * Notify law enforcement agencies in accordance with current legal regulations * Maintain accurate records of all actions performed during alarm management ### **Requirements** * Minimum educational qualification: Compulsory Secondary Education (E.S.O.) * Demonstrated ability to maintain self-control under pressure * Strong problem analysis and decision-making skills * Excellent communication abilities * Results-oriented mindset * Flexibility to adapt to changes and varying operational situations * Ability to collaborate effectively within a team * Clear focus on customer satisfaction and service quality **We offer a variety of social benefits contributing to your well-being.** * Exclusive discounts and financing options. * Life insurance. * Corporate University. * Continuous training for professional development. * Study grants for employees’ children. * In-house medical service. * Flexible compensation plan. **If this position interests you, we invite you to apply, as your experience could be highly valuable to us. At our company, everyone is welcome.**