Level 2 Support Technician

Description

Job Summary: We are seeking a Level 2 Support Technician with experience in advanced technical support, incident analysis, and ICT service management for a public-sector client. Key Highlights: 1. Professional development in a digital transformation environment 2. Continuous training from day one 3. Flexible working hours and intensive summer schedule ### **Description** Do you have experience as a Level 2 Support Technician and are interested in working for a major public-sector client? If so, congratulations! You've come to the right place. **WHAT WE ARE LOOKING FOR?** * Qualification: Vocational Training (FP) in Web Application Development; Multiplatform Application Development; Network Systems Administration. * ITIL certification. * Experience in: * Advanced technical support, ticketing, and incident analysis. * Monitoring, analysis, or control of ICT services at user support centers. * Metric extraction and analysis, report generation, and dashboard creation. * BI or visualization tools (Power BI, Grafana, Kibana, etc.). * Incident correlation, trend analysis, and proposals for operational improvements. * Diagnosis, log analysis, and technical documentation. * Scripting (PowerShell, Bash, Python). * Experience in at least two of the following areas: * Communications and Systems: Communication media, servers, and data centers (CPD). Ability to identify and appropriately escalate incidents related to these environments. * Quality and Methodologies: Quality standards and ITIL/ISO 20000 methodologies. Continuous improvement or change management processes. * Technological Environments and Digital Administration: Electronic data exchange services, electronic signature, and digital administration. Databases (Oracle, MySQL, PostgreSQL). Windows and Linux (intermediate/advanced level). Networking (TCP/IP, routing, load balancing). J2EE environment (Tomcat, JBoss) and .NET. Web service technologies (SOAP, XML). **WHAT WE OFFER?** Permanent full-time contract. Hybrid work model. Training from day one, enabling clearer professional career development. Flexible compensation plan. Enjoy flexible working hours, an intensive summer schedule from June 15 to September 15, and Fridays off year-round, plus 22 vacation days \+ birthday leave \+ December 24 and 31. **WHO WE ARE?** Izertis, with 29 years of experience, listed on the BME Continuous Market and ranked among Europe’s 1,000 fastest-growing companies, offers you the opportunity to develop your professional career alongside over 2,300 employees across offices in Europe, the Americas, and Africa, and with presence in more than 50 countries where we deliver services and projects through our extensive portfolio of solutions, including: AI, Data & Intelligence, Digital Experience, DevOps, Cloud, Cyber Security, Smart Software Labs, Quality Assurance, Hyper Automation, IT Sourcing, Business Solutions, Blockchain, Project & IT Governance Consulting, and other enabling technologies for digital transformation processes. Lead your professional development and embrace the challenge Izertis offers you. Location**Madrid** Category**Information Technology and Telecommunications** Subcategory**Helpdesk** Sector**Programming, Consulting, and Other IT Activities** Working Hours**Full-time** Work Modality**Hybrid (On-site and Remote)** Professional Level**Employee** Department**Information Technology**