Helpdesk Support Technician (Education Sector)

Description

Job Summary: We are seeking a proactive and solution-oriented Helpdesk Support Technician to ensure the technological operationality of the school by resolving incidents and delivering exceptional service. Key Highlights: 1. Opportunity to join an innovative bilingual international school. 2. Be part of a global team at Cognita, a leader in independent education. 3. A key role in providing technological support for the entire educational community. **About the School \- Mirasur School:** Mirasur School is a bilingual international school located in Pinto, Madrid. Its educational model stands out for being innovative and pioneering, offering a unique learning experience to students from Early Years (age 1) through to Upper Secondary (Baccalaureate). Founded 21 years ago, in 2001, Mirasur School is distinguished by its excellent adaptability to changes occurring in the world, evolving in terms of education and learning. The school is characterized by its innovative DNA, which prepares students to successfully face future challenges. As of September 2022, Mirasur School officially became an IB World School offering the Primary Years Programme (PYP). We are part of the international Cognita Schools Group, reinforcing the school’s international ethos. We now offer an exciting opportunity for an experienced **Helpdesk Support Technician (Education Sector)** to join our fantastic team. **About Cognita:** Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools across 21 countries in Europe, North America, Latin America, Asia, and the Middle East, serving over 100,000 students. Each of our schools is unique, yet our shared mission is to create an environment where everyone can “thrive in a rapidly evolving world.” **About the Role:** As a Helpdesk Support Technician, you will be the first line of support to keep all technological activity at the educational center running smoothly. Your mission will be to ensure that teachers, students, and administrative staff can work without interruption by resolving incidents promptly and delivering exceptional service. *Your key responsibilities include:* * Managing hardware, software, and network incidents. * Providing on-site and remote support to the entire educational community. * Installing, configuring, and maintaining devices and peripherals. * Managing devices via MDM (iPads with Jamf, Chromebook fleets). * Managing users, permissions, and services in Google Workspace. * Escalating complex issues and documenting solutions. **This is a full-time temporary position required to start immediately.** To view our full role profile, please click **here**. **Who We Are Looking For:** We seek someone who is proactive, solution-oriented, and service-focused — someone who enjoys supporting others in using technology. *If you are the ideal candidate, you will identify with the following:* * Qualification in Computer Science, Systems Engineering, or a related field. * Knowledge of networking, Windows/Mac operating systems, and Office tools. * Experience preferred in Google Workspace, Chromebook management, and Apple School Manager/Jamf environments. * Ability to solve problems under pressure and communicate clearly. **How to Apply:** Please submit your application before the deadline: **Sunday, 26 April 2026\.** Cognita schools are committed to safeguarding and promoting the welfare of children and young people, and expect all staff, volunteers, and third parties to share this commitment. Safer recruitment practices will be followed, and pre-employment background checks will be conducted prior to confirming any appointment. We are an equal opportunities employer, committed to diversity and treating all employees with dignity and respect, regardless of their background. Early applications are encouraged, as we reserve the right to interview and appoint the suitable candidate before the closing date.