Front Desk Assistant

Description

Job Summary: We are seeking a passionate Front Desk Assistant with a strong customer service orientation to grow within the hospitality industry at an international brand, performing duties related to guest service, management, and coordination. Key Highlights: 1. Professional growth opportunities 2. Positive work environment 3. Integration into an international hotel chain Job Offer: Front Desk Assistant Spark by Hilton Madrid Alcala At Spark by Hilton Madrid Alcalá, we are looking to hire a Front Desk Assistant to join our team. If you are passionate about customer service and wish to develop your career in the hospitality industry within an international brand, we want to meet you! Location: Calle Albarracín 42, 28037 Madrid Metro Lines L5 and L7\. Work Schedule and Hours * Full-time position * Rotating shifts (morning, afternoon, and night) * Availability from Monday to Sunday, with rest days established by law Main Responsibilities * Guest reception and welcome * Check-in and check-out procedures * Reservation and payment management * Telephone support and email handling * Incident resolution and assistance to the front desk team * Coordination with other hotel departments Requirements º Foreign candidates must have valid residency and work permits. * Prior experience in front desk or customer service roles (hotel experience is preferred) * Fluent Spanish * Intermediate/advanced English proficiency (additional languages are valued) * Basic computer skills * Proactive, organized individual with a customer-oriented mindset * Professional appearance and strong communication skills Conditions * Salary according to the Madrid Hospitality Collective Agreement * Employment at a hotel belonging to an international chain * Positive work environment and professional growth opportunities Employment Type: Full-time, Indefinite-term contract Salary: €18\.000,00\-€22\.000,00 per year Work Location: On-site employment