IAM Platform Support Technician (OpenIAM)

Description

Position Summary: We are seeking a Technical Support Consultant specialized in OpenIAM to participate in cybersecurity projects, delivering highly technical support and resolving complex incidents. Key Highlights: 1. Highly technical support and advanced incident resolution. 2. Participation in strategic digital identity and cybersecurity projects. 3. A close-knit, collaborative culture without micromanagement. #### **About the IAM Platform Support Technician (OpenIAM) Position** Some people panic upon hearing "critical incident." Others open logs, review traces, locate the issue—and still have time to wonder who decided on those variable names three years ago. We’re looking for exactly those people. At PROCESIA, we want to hire a Technical Support Consultant specialized in OpenIAM and identity management platforms to join cybersecurity projects where “support” doesn’t mean restarting services and crossing fingers—but truly understanding how the platform works. Because yes: here, support is highly technical. And significantly more interesting than it usually appears on LinkedIn. **What Are We Looking For?** We seek someone capable of analyzing complex incidents, participating in technical evolutions, and collaborating on architecture, implementation, and operation tasks for access and identity solutions: * University degree in Engineering or equivalent technical vocational training in Spain. * Minimum 4 years of experience in IT projects. * At least 2 years of experience in cybersecurity consulting for identity management platforms. * Demonstrable experience with OpenIAM. * Strong technical analysis skills and advanced incident resolution capability. * Experience in administration, support, and operation of IAM platforms. * Availability to participate in the scheduled on-call rotation. Especially valued: * Experience in architecture, design, or implementation of access platforms. * Participation in projects related to the Administration of Justice. * Ability to document, propose improvements, and optimize technical processes. And yes—if you’ve ever found the issue no one else could reproduce, you’re probably already one of us! **What Will Your Day-to-Day Look Like?** Your work will be critical to ensuring stability, evolution, and technical support for mission-critical identity and access platforms. You’ll participate both in advanced technical operations and in platform improvement and evolution initiatives: * Advanced administration and support of OpenIAM environments. * Analysis and resolution of complex incidents. * Technical monitoring and maintenance of IAM platforms. * Collaboration on architecture, implementation, and technical evolution tasks. * Specialized support to functional and technical teams. * Participation in scheduled technical on-call rotations. * Identification of improvements and continuous optimization of the environment. In short: you’ll have real impact on critical platforms. And you’ll likely develop an emotional relationship with logs. **What Do We Offer?** A robust technical environment, long-term projects, and a team that understands knowledge is shared—not hoarded like Horcruxes: * Indefinite contract from day one. * Stable, technologically challenging project. * Flexible working hours and hybrid/remote model. * Intensive workday on Fridays and during summer. * Comprehensive health insurance with no co-payments. * English classes and support for technical certifications. * Career development plan focused on specialization and professional growth. * Participation in strategic digital identity and cybersecurity projects. * A close-knit, collaborative culture without unnecessary micromanagement. * Management 3\.0 and active participation in technical decisions. * Christmas Eve and New Year’s Eve off. * Coffee and tea in the office to elegantly survive certain early-morning incidents.