Field support engineer

Description

Job Summary: PROJECT TECHNICIAN to provide technical support for PMR/TETRA and 3GPP secure communication projects, validating and implementing versions, and managing incidents. Key Highlights: 1. Technical support for secure communication projects 2. Validation and implementation of new system versions 3. Incident management and 24-hour technical assistance **Job Description:** **Airbus Secure Land Communications (** **https://criticalcommunications.airbus.com/es** **)** is the Airbus Group division delivering advanced communication solutions for sectors such as Public Services, Security, Transport, and Industry. We provide our global customers with a comprehensive suite of communication and collaboration solutions based on TETRA, Tetrapol, and broadband technologies. We are proud to be the European leader in our sector and one of the key global players, with nearly 300 radio networks across more than 80 countries and approximately 1,200 employees worldwide. As part of our growth plan for our Spanish entity—responsible for customers in Spain and Portugal—we are seeking, for our Madrid offices: **PROJECT TECHNICIAN** Integrated within the Operations Department and coordinating with other local and global Group departments, after an initial training period, you will provide technical support for both public and private sector projects during the analysis, implementation, and maintenance phases of critical PMR/TETRA and 3GPP secure communication systems. **Responsibilities and Duties:** * Validation and implementation of new versions of critical PMR/TETRA and 3GPP communication systems. * Management of various incidents to meet SLAs and maximize customer satisfaction, including incident analysis for resolution where possible or escalation to Level 3 and Level 4 support\. * Provision of 24-hour technical assistance (at company or customer premises), in accordance with contracts defined with customers. * Maintenance of minimum technical support knowledge through continuous training; familiarity with the system and up-to-date awareness of its updates and modifications. * Preparation of necessary internal and external technical support documentation, as well as technical training delivered within projects. **Required Education and Experience:** * Degree in Telecommunications Engineering, IT, or related field; or equivalent qualification. * Minimum of 2 years’ experience in roles similar to those described above. * Knowledge of PMR/TETRA technologies; familiarity with applications, architecture, and mobile communication protocols is advantageous. * Knowledge of IT, servers, IP networks, and virtual machine environments. * Knowledge of scripting and macro programming using languages such as AutoHotKey, Python, VBA, SQL, etc. * Proficiency in spoken and written English. * Proactivity, teamwork capability, customer orientation, and willingness to work in highly demanding environments requiring guaranteed 24x7 service continuity will be especially valued. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. **Company:** Airbus Secure Land Communications SAU S.A. **Contract Type:** Permanent \- **Experience Level:** Professional **Job Family:** Customer Eng.\&Technical Support\&Services \ By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.