Browse
···
Log in / Register
Job Summary: We are seeking a CRC Coordinator to lead and improve team management within a contact center, ensuring quality and continuous improvement. Key Highlights: 1. Joining a multidisciplinary and dynamic team. 2. Continuous training and genuine professional development. 3. A solid project grounded in values and focused on helping people. **Join Caser Servicios and grow with us!** **Who Are We?** **Caser Servicios**, part of the **Helvetia Group**, is a robust and continuously evolving group specialized in delivering **high-quality services** focused on well-being and **comprehensive care** for people. Additionally, we provide **specialized technical services**, including **integrated facility maintenance**, **fire prevention and protection**, as well as **space renovations and adaptations**, tailored to each client’s specific needs. Our activities span multiple sectors through leading brands such as **Caser Residencial, Hospitales Parque, Caser Dental, CaserVet, Acierta, TH Mantenimiento, and SPV**. **What Are We Looking For?** At Caser Servicios, we seek a **CRC Coordinator** to join our team in the **Acierta Contact Center** business, based at our **Madrid** offices. Your **main responsibilities** will include: * Monitoring calls made by your team’s managers, including feedback on outcomes. * Preparing activity follow-up reports. * Reviewing your team’s performance indicators and correcting deviations. * Ensuring compliance with quality standards. * Implementing continuous improvement plans. * Identifying training needs. * Resolving incidents. * Daily monitoring of attendance/absenteeism/break times. **What Do We Offer?** * Indefinite-term employment contract. * Full-time schedule. * Salary according to collective agreement. * Positive work environment. **Benefits:** * Integration into a multidisciplinary team within a professional and dynamic environment. * Continuous training and real opportunities for professional development. * Insurance discounts according to internal policy, also applicable to your family members. * Guidance, advisory, and support services regarding dependency and disability for employees and their families, provided by the Caser Foundation. At Caser Servicios, we guarantee equal opportunity, promoting talent development solely based on individuals’ capabilities and competencies required for their roles. If you wish to be part of a solid, values-driven project focused on helping people, Caser Servicios is waiting for you. Apply now and let’s grow together! **\#WeAreLookingForYourTalent \#PreparedForYou** * Prior experience managing teams in a contact center. * Advanced Excel proficiency. * Ability to analyze data using dashboards. * Experience drafting AutoHelp and operational documentation for contact centers. * Experience analyzing KPIs and developing action plans to correct deviations and improve results. **Key Competencies:** * Results orientation and adherence to deadlines. * Analytical ability and attention to detail. * Teamwork. * Ethical commitment and confidentiality. * Proactivity and continuous improvement. * Strong communication skills. * Ability to work independently, attention to detail, and confidentiality.
