CRM Dynamics Developer Copilot Service Workspace

Description

Choosing Capgemini means choosing a company where you will have the freedom to design your professional career as you wish, backed and inspired by a collaborative community of colleagues worldwide. Here, you can reinvent what is possible. Join us and help the world’s leading organizations discover the value of technology and build a more sustainable and inclusive world. **What would be your role?** ----------------------- We are looking for a specialist with hands-on experience in Microsoft Dynamics 365 Customer Service, focused on development and integration of solutions within Copilot Service Workspace. The selected candidate will participate in the evolution of our container-based integration layer, working on advanced customizations and channel integrations within the Dynamics 365 environment. **Responsibilities** * Configure and customize Microsoft Dynamics 365 Customer Service solutions. * Develop and maintain integrations within Copilot Service Workspace. * Implement and configure the Channel Integration Framework (CIF) for integrating and connecting embedded external applications. * Develop frontend logic and custom behaviors using JavaScript and/or TypeScript. * Work with the Microsoft APM SDK to enable application integration within the Dynamics environment. * Ensure performance, usability, and maintainability of implemented solutions. * Collaborate with backend and integration teams to ensure smooth and consistent end-to-end functionality. **Your profile** ------------- **Essential requirements** * Proven experience with Microsoft Dynamics 365 Customer Service. * Practical experience with: Copilot Service Workspace, Channel Integration Framework (CIF), and Microsoft APM SDK. * Solid experience in: JavaScript development in Dynamics environments, as well as the ability to work on embedded and integrated applications within Dynamics using a container-based approach. **Desirable** * Experience with TypeScript. * Experience developing custom user interface (UI) integrations within Dynamics 365. * Knowledge of frontend architecture patterns in enterprise applications. * Experience working in agile environments (Scrum, Kanban). * Familiarity with tools such as Jira. * Analytical ability to align technical solutions with functional requirements. * Ability to work autonomously in complex integration scenarios. * Strong communication and collaboration skills. We value all applications and offer in-person, online, and certification-based training. Even if you don’t meet 100% of the requirements, we’d love to meet you! **What you’ll love about working here** ----------------------------------- You’ll work in an environment that values trust and autonomy. Virtual campuses: training in GenAI, Cloud, Data, Sustainability, etc. A comprehensive portfolio of Development and Work-Life Balance initiatives, including: * Flexible Compensation Plan (daycare vouchers, health insurance, meal card or food allowance, transportation, training, etc.) * Hybrid and flexible remote work model. * 24 vacation days + 2 personal days + December 24 and 31 + option to purchase up to 7 additional vacation days per year. * FlexAbroad: possibility to work remotely from another country for up to 45 days. * Continuous training. Access to full learning paths across our Virtual Campuses (GenAI, Cloud, Data, etc.) with certification opportunities. You’ll get free access to platforms such as Udemy, Pluralsight, Harvard Manager Mentor, Education First for language learning, etc. * Wellbeing HUB — includes policies and initiatives supporting physical and mental health. * Participation in volunteering and social action initiatives through our Sustainability, Inclusion, and Equality groups. * Active participation: you can attend talks, masterclasses, demos, and challenges such as Tech4PositiveFutures or Innovation 4 All. Volunteering: you can participate in initiatives driven by the Group Foundation in sustainability, diversity, and digital inclusion. **Why Capgemini? Our commitments and priorities:** ----------------------------------------------------------- Our Equality Plan and Code of Ethics guarantee inclusive, non-discriminatory processes, empowering talent in a multicultural and accessible environment for people with disabilities (holding a disability certificate is viewed positively). Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world—delivering tangible impact both for businesses and society. We are a responsible and diverse group, with 340,000 professionals across 50+ countries. With over 55 years of experience, our clients trust Capgemini to harness the value of technology and address all their business needs. We deliver end-to-end solutions—from strategy and design to engineering—powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data, combined with deep industry expertise and a strong partner network. #LI-EU1