ESSENTIAL REQUIREMENTS: Managing IT assets: utilizing CMDB tools efficiently. Understanding IaaS, PaaS, and SaaS solutions within the Public Cloud, Workplace and Service Desk services. Experience in Incident Management, Request Management, Change Management, Problem Management, Configuration Management and Knowledge Management Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position. Creating reports within ServiceNow is part of the responsibilities. Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative. English proficiency level of C1\. DESIRABLE REQUIREMENTS: Proactivity Teamwork. Used to reporting work done. Ability to produce documents and reports. Open-minded to change. Self\-taught. REQUIRED QUALIFICATIONS: Higher Technician in Management of Computer Systems or Computer Engineering degree At least 5 years of experience in the IT sector, including at least 3 years in the same role. Regulated technical certification in ITIL: at least ITIL Foundation. YEARS OF EXPERIENCE IN THE REQUESTED PROFILE: 3 years
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
