BackOffice - Export

Description

Job Summary: Administrative and operational support to the Export Sales team, ensuring efficiency, accuracy, and regulatory compliance in order management. Key Highlights: 1. Joining a leading company with international projection 2. Dynamic, collaborative, and multicultural work environment 3. Opportunities for development and continuous training **Company Description** **Llaza World** is a Spanish company with 60 years of experience in the **design, manufacturing, and distribution of solar protection systems**, such as awnings and pergolas. Headquartered in Catalonia, Llaza is recognized for its **commitment to innovation, quality, and sustainability**, offering **products that combine functionality, design, and durability.** The company maintains a **strong presence in both domestic and international markets**, exporting its products to over **70 countries**. Llaza World stands out for its **ability to adapt to the needs of different markets**, providing **customized solutions** and **excellent customer service**. Llaza takes pride in maintaining **high-quality standards** across all processes—from design to manufacturing—and boasts a robust distribution network and a specialized sales team serving both the domestic and export markets, **ensuring global customer satisfaction.** **Position Description** Provide administrative and operational support to the Export Sales team, ensuring all processes are carried out efficiently, accurately, and in compliance with applicable regulations. The primary objective is to facilitate and guarantee timely and accurate order management, documentation, and customer communication, thereby contributing to the overall success of the company’s operations—delivering optimal service, cost-efficiency, and quality. **Responsibilities** * **Order Management:** + Preparation of quotations. + Receipt, review, processing, and confirmation of customer orders. + Coordination with relevant departments (sales, accounting, purchasing, planning, logistics, quality) to ensure product availability and timely shipment. + Monitoring order status and updating customers on progress and any changes to delivery timelines. * **Export Documentation:** + Preparation and verification of required export documentation, including commercial invoices, packing lists, certificates of origin, and customs documents. + Handling procedures with external companies. + Document management: invoicing, export, certificates of origin, Single Administrative Document (SAD), international transport. + Processing of export documentation and tracking shipments until unloading at destination. + Ensuring compliance with international export regulations and requirements. * **Communication and Customer Service:** + Acting as the primary point of contact for customers, responding to inquiries and providing accurate and timely information. + Maintaining effective communication with customers to manage expectations and resolve any issues arising during the process. * **Logistics Coordination:** + Collaborating with freight forwarders and logistics companies to arrange shipment and delivery of goods. + Monitoring adherence to delivery deadlines and managing any issues arising during transportation. * **Administrative Support:** + Maintaining detailed records and files of export operations. + Generating periodic reports on order status and export activities. + Supporting the preparation of budgets and quotations for international customers. + Tracking customer payments and coordinating with the Administration department accordingly. * **Incident Management:** + Identifying and resolving export-related issues, such as shipment delays, documentation errors, or order discrepancies. + Implementing effective solutions and communicating with involved parties to minimize impact on the customer. * **Continuous Improvement:** + Participating in identifying opportunities to improve export processes. + Collaborating with other departments to implement changes enhancing efficiency and customer satisfaction. **Education, Experience, and Skills** * Higher Vocational Training Certificate (CFGS) in International Trade: knowledge of customs and international transport * Prior experience in similar roles, preferably in international trade. * Solid knowledge of export regulations and documentation. * Advanced skills in Microsoft Office and experience with SAP or other order management systems. * Excellent communication skills and attention to detail. * Ability to work in dynamic environments and manage multiple tasks simultaneously. * English level C1 with high communicative fluency. German and/or French level B2 desirable. * Minimum 3 years’ experience in the role. **Workplace Location** Alcover (Tarragona) **We Offer** * Joining a sector-leading company with international projection. * Dynamic, collaborative, and multicultural work environment. * Opportunities for development and continuous training. * Competitive salary