CAU Support Technician

Description

Position Summary: We are seeking a CAU Support Technician to provide technical support to users in Windows and macOS environments, resolve incidents, and administer systems. Key Highlights: 1. Technical support for users in Windows and macOS environments 2. Resolution of hardware, software, and peripheral incidents 3. User, permission, and mailbox administration in Microsoft 365 Hey! At Fhios, we are looking for a CAU Support Technician to join an important client. You may well wonder, before applying to our job offer: Who are we? We are not "just" a technology consultancy, nor do we settle for being a creative agency. We are EVERYTHING—and our guiding thread is Artificial Intelligence. We apply AI to our Digital Marketing, Development, and Cybersecurity projects. Get to know us! Where are we located? Our offices are in Barcelona and Madrid. Learn more on our website: https://www.fhios.es/ What will be your mission? * Provide technical support to users in Windows and macOS environments. * Resolve hardware, software, and peripheral incidents onsite and remotely via ticketing tools, email, and phone. * Install, configure, and maintain computers, peripherals, and printers. * Prepare and set up devices for new hires. * Deliver multi-device support: Windows 10/11, macOS, and iOS/Android mobile devices. * Administer users, permissions, and mailboxes in Microsoft 365\. * Manage user onboarding, offboarding, and access using digital identity tools. * Perform basic network configurations and ensure proper operation of internal communications and services. This role is a challenge… What do we need you to bring? * A positive, proactive, empathetic, and solution-oriented attitude. * Education in IT or equivalent experience in technical support. * Intermediate English to manage incidents and provide basic instructions. * Knowledge of Windows 7/10, TCP/IP networks, Microsoft Office, antivirus software, Active Directory, ticketing systems, and printers. * Preferred: additional languages, experience with macOS/iOS, and ITIL knowledge. * Prior experience in on-site support, microcomputer support, or face-to-face helpdesk roles. At FHIOS, we don’t just ask—we also offer… * Position location: Barcelona * Schedule: Onsite, Monday to Friday * Thanks to our Onboarding program, we ensure the warmest possible virtual welcome. * Enjoy 23 annual vacation days. * We boost your professional development. We partner with platforms like Udemy and subsidize all certifications. Your knowledge makes us stronger. * Refer a friend to us—if they join fhios, you’ll receive an Amazon gift card worth €500! * With our flexible compensation system, you can allocate your salary as you wish and benefit from tax deductions through childcare vouchers, meal vouchers, transport passes, and medical insurance. * If you care about your physical and mental wellbeing, you’ll love that we partially fund your gym membership via Wellhub. * Some companies hold afterworks once a week. At fhios, we take it to the limit! We love organizing the best themed parties and team-wide contests. Don’t believe us? Join us and find out! * Some offices require formal dress codes—ours doesn’t. So dress however you like! * Fhios is an inclusive, non-discriminatory company where everyone has an opportunity. We have an Equality Committee to guarantee equal opportunities and treatment for men and women. * We are Baby Friendly. We envision a world where no man or woman must choose between building a family and pursuing their professional career—and to achieve this, we uphold an ethical code. At fhios, babies arrive with bread—and a complimentary baby basket!