Operating Model Manager

Description

Job Summary: The Operating Model Manager will define and evolve the Kids&Us operating model, translating strategy into key processes to ensure scalability and sustainable growth. Key Highlights: 1. Define and evolve the Kids&Us operations system. 2. Improve center operations from a systemic perspective. 3. Have a direct impact on the network’s success. The **Operating Model Manager** position, within the Operations Excellence area, is critical to defining, evolving, and activating the Kids\&Us operating model across the entire network. This role ensures that all Kids\&Us centers operate under a clear, consistent, and effective way of working—translating strategy into structures, key processes, and measurable outcomes that guarantee scalability through quality, consistency, and sustainable business growth. The Business Model Manager acts as a bridge between strategy and daily operations, and between HQ and the network, ensuring the model is not only well-defined but also practical, simple, and genuinely adopted by centers. ##### **Key Responsibilities** **1\. Definition and Evolution of the Operations System** * Design and maintain the Operating Model articulating the HQ–network relationship. * Define operational principles, roles, responsibilities, and decision-making frameworks of the model. * Translate the model into a clear and scalable Kids\&Us center operation. * Evolve the Operating Model to adapt it to different countries and organizational maturity levels. * Anticipate operational impacts prior to launching key initiatives or changes. **2\. Structural Improvement of Center Operations** * Improve center operations from a systemic (non-local) perspective through: process redesign, clarification of roles and rules, and enhancement of tools and workflows. * Identify recurring operational frictions and improvement opportunities within the operating model, prioritizing initiatives that strengthen center efficiency, experience, and execution capability. * Actively listen to real business needs, with particular focus on franchisee experience. **3\. Internal Activation and Cross-Functional Alignment** * Drive internal initiatives in collaboration with HQ teams to reinforce and evolve the business model. * Work cross-functionally with areas such as Operations, Training, Marketing, Finance, Digital, etc., ensuring coherence and alignment. * Facilitate collaboration and a shared sense of ownership over the model within the organization. **4\. Impact** * Measure and track the impact of model initiatives and evolutions, ensuring they deliver tangible value to the business and to centers. ##### **Who We’re Looking For** * Experience in consulting (Big4 or similar), operations, transformation, or process improvement * Background in engineering, business administration (ADE), or related fields * Experience working with end-to-end processes and complex environments * Ability to combine structured thinking with practical execution * Profile oriented toward simplification—not complication * Experience managing multiple stakeholders (ideally in network or franchise settings) ##### **What We Especially Value** * Prior roles in Operations or PMO with a focus on real delivery * Experience designing scalable operating models or processes * Data-driven mindset with a practical orientation * Ability to influence without hierarchical authority * Sensitivity to user experience (centers, families, students) * Clear, structured, and action-oriented communication ##### **How We’ll Measure Success** * Improvement in center operational efficiency * Level of adoption of defined processes and standards * Reduction of frictions in daily operations * Impact on key business metrics (growth, satisfaction, student performance, process compliance) * Network feedback on the real usefulness of improvements ##### **Opportunities of the Role** Being part of the Operations Excellence area means playing a central role in defining how Kids\&Us operates today—and how it will operate in the future. This role offers the opportunity to: * Have a direct impact on the network’s success * Work at the intersection of strategy, operations, and franchisee experience * Contribute to building a robust, scalable, people-centered business model * Be part of an organization in constant evolution, guided by a clear purpose: *We ignite children’s futures to unleash collective hope* Kids\&Us embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. Kids\&Us is an Equal Opportunity Employer. We stand against discrimination or harassment of any kind. We embrace the uniqueness in everyone and we encourage each individual to be their true selves. **Legal Information** Information Clause: Data Controller: Kids\&Us English, S.L., with registered office at Avenida Tudela, 12, 08242 Manresa (Barcelona). Purpose: Management of CVs, profiles, and professional applications. Recipients: Kids\&Us English, S.L. and its entire network of centers and affiliated franchises. Rights: You have the right to access, rectify, erase, object to, restrict processing of, and port your data; not to be subject to automated individual decisions; and to withdraw consent. To exercise these rights—or for any inquiry regarding the processing of your data—you may contact the Data Controller at info@kidsandus.com. Further information is available at https://www.kidsandus.es/es/footer/politica\-de\-privacidad