Summary: Coordinates programs, ensuring smooth execution and timely planning, while serving as the primary contact for participants. Highlights: 1. Opportunity to take leadership and responsibility for program coordination 2. Engage with participants, faculty, and visitors as a main contact 3. Develop organizational and problem-solving skills in a team environment Responsible for coordinating Programs, taking leadership and assuming responsibility for ensuring that assigned programs run smoothly and are planned in a timely and consistent manner, serving as the main contact person for program participants. **Tasks:** * Assist with planning, delivery and post\-delivery program follow\-up. * Work with the academic director and program director to create the agenda. * Coordinate and organize all program logistics. * Monitor program budget, expenditure, billing, receipts and forecasts. * Resolve participants’ issues and respond to inquiries from leads, participants, faculty and visitors over the phone and in person. **Education and Experience** * University degree or equivalent preferred, plus experience in an office environment. * Strong computer skills. Experience with Microsoft Outlook, Word, Excel, and PowerPoint required. * Bilingual (English/Spanish). **Key Competencies** * Customer service skills * Work in a team approach * Organizational skills * Problem solving * Willingness to learn * Ability to handle multiple tasks simultaneously, meeting deadlines and anticipating needs; positive service attitude. * Proactive with good attitudes (when performing tasks and when interacting with people) * Results orientated, highly motivated to achieve objectives, both individually and as part of a team * Attention to details: the candidate must have the necessary characteristics and style of working related to an Institution where search for excellence and customer centric are very important and differentiating elements * Excellent interpersonal oral and written communication **Special Work Schedule Requirements** * Some programs and events might require working overtime which will be compensated (overtime hours will be recovered in other moments of the year). * Some travel required.