Are you studying **Social Integration** or training in the social field and looking for an opportunity to put your knowledge into practice? Join a team committed to people's well-being! At our offices in **Girona**, we are seeking to hire a **Social Intervention Teleoperator** to provide telephone-based support and handle emergency situations within the telecare service. **What will you do in this role?** **Emotional support and assistance to service users** * Make calls to offer **active listening**, emotional containment, and basic guidance. * Participate in awareness-raising campaigns focused on well-being and emotional health. **Emergency response and management** * Receive and respond to emergency alerts via phone call or telematic platform. * Apply intervention protocols, ensuring **humane treatment**, quality, and confidentiality. * Accurately record information in management tools. This position is ideal if you wish to develop key social-sector competencies: crisis intervention, emotional management, effective communication, and decision-making. **What do we offer?** * **Temporary contract until 30/09/2026** * **40-hour weekly schedule.** * **Rotating shifts:** + Monday to Friday: 9\-17h, 15\-23h, or 13\-21h. * **Salary:** **€1,271.41 gross/month** \+ **2 extra payments** (summer and winter) **The ideal candidate** We seek a socially sensitive, empathetic person eager to learn — ideal for those currently studying **Social Integration** or related fields. Any experience in person-centered care, internships, or volunteering will be valued. We seek candidates with skills such as **active listening** and the **ability to remain calm** during emergencies. Strict adherence to protocols and collaborative teamwork are essential. We value a **proactive attitude**, oriented toward **emotional support** and users’ well-being. **Key skills and experience** * Minimum education: **Compulsory Secondary Education (ESO)** or equivalent. * **Native or bilingual Catalan** (mandatory). * Desirable: currently pursuing or having completed a **Medium or Higher Vocational Training qualification** in the social or socio-health field, especially **Social Integration**, **Care for Dependent Persons**, or related disciplines. **A bit more about us** At **Tunstall**, we work to improve people’s lives through telecare and technology dedicated to care. We are a diverse team united by a shared purpose: to accompany, support, and guarantee the safety of those who rely on us. We foster a collaborative, approachable environment with real opportunities to learn, grow, and build your career in the social sector. Every person at Tunstall has a superpower: uniqueness. Come join our mission and become part of our team — our One Tunstall team.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
