Position Summary: Responsible for incident resolution, workstation preparation and maintenance, device support, and user assistance to ensure an excellent service experience. Key Highlights: 1. On-site and remote technical support with dedicated attention to VIP users. 2. End-to-end management of devices and operating systems. 3. Resolution of hardware, software, and peripheral incidents. The selected candidate will be responsible for incident resolution, workstation preparation and maintenance, device support, as well as close and efficient user assistance, guaranteeing an excellent service experience. **Requirements** * Intermediate or advanced vocational training in Computer Science, Systems, or related fields. * Minimum 5 years’ experience in IT support roles. * Solid expertise in Microsoft environments: * Windows 10 / Windows 11 / Microsoft 365 / Office 365 / Office 2016 or later versions * Experience in: + Microsoft Autopilot + Azure AD / Microsoft Entra ID + Active Directory + ADManager (desirable) + Experience in device imaging, configuration, deployment, and migration. + Basic knowledge of networks and connectivity. + Ability to diagnose and resolve hardware, software, and peripheral incidents. + Fluent English proficiency, both written and spoken. **Responsibilities** * Provide on-site and remote technical support to users, efficiently managing incidents and requests via ticketing tools, ensuring compliance with service-level agreements and delivering agile, high-quality assistance. * Deliver personalized support to VIP users, guaranteeing a close, discreet, priority, and excellence-oriented service, with particular focus on rapid incident resolution and user experience. * Perform workstation preparation, imaging, configuration, and commissioning for laptops and desktops, ensuring correct installation, parameterization, and alignment with corporate standards. * Manage user onboarding, offboarding, modifications, and support—including administration of access rights, permissions, accounts, and technological resources required for daily activities. * Execute Autopilot-based deployment management and support, enabling standardized and efficient device provisioning, configuration, and delivery. * Carry out operating system, Microsoft Office, and corporate application migrations and upgrades, ensuring service continuity and minimizing impact on end users. * Provide telephony, mobile devices, IP telephony, and associated device support and management—resolving incidents, performing configurations, and ensuring proper functionality. * Manage warranties and incidents with printer, computer, and peripheral manufacturers and suppliers, tracking repairs, replacements, and escalations as required. * Handle equipment relocation, installation, and replacement at workstations, ensuring correct connection, configuration, and operational readiness of devices. * Perform basic cabling and technical adaptation tasks for new workstations, preparing workspaces for proper commissioning. * Conduct component replacement, hardware expansions, and minor hardware interventions—such as memory, disk, peripheral, or other necessary upgrades—for equipment maintenance and improvement. * Provide audiovisual support in meeting rooms and manage videoconference setup, ensuring proper functionality of audio, video, and connectivity systems. **Preferred Qualifications** * Experience with ticketing tools, especially ServiceNow. * Prior experience in corporate environments supporting professional offices, executive management, or highly demanding users. **Key Competencies** * Strong user-focused attitude and service orientation. * Empathy, approachable demeanor, and communication skills. * Ability to work effectively with highly demanding and sensitive users. * Proactivity, autonomy, and solution-oriented mindset. * Organizational, prioritization, and pressure-management skills. * Discretion and professionalism when supporting VIP profiles. *At Pérez\-Llorca, we advocate equal opportunities for all candidates applying to our job openings, regardless of gender, race, age, nationality, marital status, political or religious beliefs, sexual orientation, or family/personal circumstances. We champion talent without labels and aim to contribute to the creation of stable, high-quality employment, free from bias in our selection processes.* Madrid