**Summary** ----------- ### **Position Summary** At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a detail\-oriented and service\-driven **Billing \& Reservations Coordinator** to join our Reservations team. This role is responsible for managing reservation administration, billing processes, payment collection, invoicing, and financial follow\-up related to guest bookings. Working closely with Reservations, Finance, Front Office, guests, travel agencies, corporate accounts, and third\-party partners, you will help ensure accurate reservation management, timely payment collection, and a seamless guest experience. ### **Key Responsibilities** * Process, modify, and cancel individual and group reservations in Opera Cloud PMS. * Verify reservation details, rates, payment methods, billing instructions, and special requests. * Manage deposits, prepayments, payment links, virtual credit cards (VCC), and billing arrangements. * Follow up on pending payments with guests, agencies, and corporate clients. * Generate and review invoices, refunds, and billing adjustments. * Ensure accurate billing instructions, PM accounts, and folio management. * Coordinate with Finance regarding payment discrepancies and outstanding balances. * Respond to billing and reservation enquiries in a professional and timely manner. * Maintain accurate records and guest profiles in Opera Cloud PMS. * Support reporting related to arrivals, payments, and billing exceptions. * Ensure compliance with hotel procedures, financial controls, and data protection standards. **Qualifications** ------------------ ### **Skills \& Qualifications** * Previous experience in Reservations, Billing, Revenue Support, or Front Office within a hotel environment. * Strong knowledge of Opera Cloud PMS. * Understanding of hotel billing, payment, and invoicing processes. * Excellent attention to detail and organizational skills. * Strong communication and customer service abilities. * Ability to manage multiple priorities in a fast\-paced environment. * Proficiency in Microsoft Office, particularly Outlook and Excel. * Fluent in English and Spanish; additional languages are an asset. ### **Care Connects Us – Do Our Values Speak to You?** At Hyatt, we care for people so they can be their best. Our values — **Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing** — guide how we work and how we care for our guests and colleagues every day. Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self. ### **What You'll Love About Us** * Special Hyatt hotel rates for you, your family, and friends from day one. * Discounts at hotel restaurants and bars. * Employee restaurant offering nutritious and varied daily menus. * Access to a wellbeing platform focused on mental health and personal growth. * Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide. ### **Be Part of Something GRAND** With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters. **Join the Grand Hyatt Barcelona team and become your best version.**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
