Software Technician

Description

Job Summary: Olympus Iberia is seeking a professional to implement IT solutions, manage incidents, and provide technical support for medical devices, reinforcing its leadership position. Key Highlights: 1. Manages the implementation and support of IT solutions in hospitals. 2. Collaborates on customer training and product development. 3. Participates in sales meetings and technical training sessions. Olympus Iberia S.A.U. (OIB) Endoscopic Solutions Type of employment: Permanent employment Function: Service & Repair Location: Hospitalet de Llobregat Reference Number: 80015179\-30032026 Website: https://www.olympus.es/ Olympus Iberia aims to become one of the leading subsidiaries in Europe by developing tailored and efficient solutions that implement our Global and European strategies in Spain and Portugal, pursuing innovative proposals for our customers and our regional organization to strengthen our market leadership position. Your Responsibilities ACCOUNT MANAGEMENT * Implementing IT solutions on Olympus devices across various hospitals. * Resolving, managing, and tracking incidents related to these solutions. * Performing technical interventions arising from active maintenance contracts (preventive, corrective, and assistance services). * Occasionally addressing customer inquiries (e.g., technical specifications, installation timelines, etc.). * Collaborating on defining the solution installation schedule and coordinating with Olympus Iberia suppliers and hospital representatives. * Providing customer consultancy through product presentations. * Preparing technical reports for completed installations and maintaining appropriate documentation. * Training customers on features of implemented solutions. * Occasionally collaborating with the central development team in Germany for issues not resolvable locally and for product development. * Using RS\-App CONGRESS AND MEETING SUPPORT * Participating in sales meetings of the division/business line where your presence is required. * Conducting technical product training courses at the European Headquarters, as well as those organized by Olympus Iberia. DAILY ACTIVITY MANAGEMENT AND REPORTING \- Monitoring and reporting daily activities in the technical management program AMS, and maintaining documentation and inventory records of the installed equipment park and their status within the available solutions. Your qualification Preferably a Bachelor’s or University Degree in Technical Engineering (Computer Science). Preferably 3 years of relevant experience in a similar role. Preferably advanced English proficiency. Your competencies Analytical Ability Learning Ability, Communication, Collaboration, Initiative, Decision Making, Leadership, Results Orientation, Customer Orientation Planning, Strategic Vision, Contextual Awareness Your benefits About Olympus At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best\-in\-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit **www.olympus\-europa.com** and follow our LinkedIn account: **linkedin.com/company/OlympusMedEMEA**. **More reasons to join our team**