Reception Manager

Description

Job Summary: We are seeking a Reception Manager to organize, coordinate, and supervise departmental operations, ensuring excellent customer service and efficient process management. Key Highlights: 1. Joining a strong and growing hotel chain. 2. Positive work environment. 3. Professional training and development. **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that every stay surpasses the previous one, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and seeking to hire a Reception Manager for the Reception Department, whose primary mission will be to organize, coordinate, and supervise departmental operations, ensuring excellent customer service, accurate administrative process management, and strict adherence to company quality standards. Responsibilities: * Organize and supervise the daily operations of the Reception Department. * Coordinate, lead, and motivate the front desk staff and personnel under supervision. * Ensure proper handling of reservations, check-in, check-out, and guest service. * Supervise implementation of operational procedures and BLUESEA Hotels standards. * Manage guest incidents, complaints, and special situations, ensuring effective resolution. * Coordinate with other departments to ensure seamless guest stays. * Supervise accurate billing, shift closures, and administrative controls. * Analyze occupancy rates, forecasts, and departmental operational needs. * Participate in recruitment, training, and performance evaluation of the Reception team. * Complete reports, records, and area-specific administrative controls. * Ensure compliance with quality standards, occupational risk prevention, and data protection regulations. **Requirements:** --------------- * Prior experience as a Reception Manager or Assistant Reception Manager in hotels or tourist accommodations. * Advanced knowledge of hotel property management systems (PMS) and front office processes. * High proficiency in Spanish and English; German is a plus. * Strong planning, organizational, and operational control capabilities. * Knowledge of billing, collections, and administrative closings. * Proficiency in computer and office software tools. **Personal Competencies:** * Leadership and team management skills. * Customer orientation and commitment to service quality. * Decision-making ability and incident resolution capability. * Ability to work under pressure and manage priorities. * Interdepartmental communication and coordination skills. * Commitment to company standards and values. **We Offer:** * Joining a strong and growing hotel chain. * Positive work environment. * Professional training and development.