Summary: As a Host/Hostess at Roka, you will ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service. Highlights: 1. Be the face of Roka and create exceptional first impressions 2. Proven experience as a host/hostess in a luxury high-volume restaurant 3. Genuine love for culinary experiences & passion for Japanese cuisine As a **Host/Hostess** at Roka, your role is to ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service that anticipates every need. Be the face of Roka and create exceptional first impressions! Roka is a contemporary Japanese robatayaki restaurant, celebrated for its dynamic open\-grill cooking and vibrant atmosphere. Located in the Cap Vermell Grand Hotel, along the Balearic Island’s east coast, Roka Mallorca offers diners a seasonal, alfresco pop\-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs. Local ingredients are featured in Roka’s signature robatayaki cuisine to create a menu that can’t be experienced anywhere else. **Main Duties** Your key responsibilities will include: * Greet guests with a warm, professional welcome that sets the tone for their experience * Handle phone calls with courtesy and assist with inquiries or bookings * Manage reservations, confirmations, and bookings to keep the flow smooth * Keep the reception area spotless and inviting * Assist guests with requests, ensuring they’re guided to the right team or area * Communicate effectively during shift handovers to maintain a seamless operation **What We Look For** Our ideal candidate embodies our values and brings: * A genuine love for culinary experiences \& a passion for Japanese cuisine * Proven experience as a host/hostess in a luxury high\-volume restaurant * An approachable and motivational presence and communication style * Adept at handling reservations, guest inquiries, and managing peak service times with ease **Benefits** As part of our team, you’ll enjoy: * World\-Class training, designed to inspire and educate * Global opportunities, experience hospitality around the globe with our five incredible brands * Family Meals are shared daily * Rewards \& Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition * Dining discount, enjoy exclusive discounts across the Azumi group, worldwide! **Our Commitment to Inclusivity** We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. INDFOH