RESERVATIONS AGENT

Description

* HOSPITALITY CONNECTION BARCELONA SL * Chantada (Lugo) * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Reservations Agent * ### **Category or Level** Technician * ### **Vacancies** 1 * ### **Applicants** 2 * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** Eurostars Hotel Company Welcome to the Happiness Industry! Eurostars Hotel Company is the hotel chain of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites. Currently, our portfolio includes over 300 hotels present in 24 countries worldwide. Our operations are backed by extensive expertise reflected across all areas—from hotel management to brand values and guest experience care. We firmly believe that a company’s success lies in developing talent and nurturing the enthusiasm of its human team. Therefore, we seek individuals passionate about their work who wish to grow with us. We are looking for a Reservations Agent to work at our offices in Lugo, Chantada. Your responsibilities will include: · Customer service and advisory. · Coordination with reception and other hotel departments. · Monitoring cancellations, no-shows, and modifications. · Supervision of prepayments and credit card authorizations. · Management of agency commissions. · Preparation of customized quotations and budgets. · Control of segmentation and accurate billing according to the hotel’s commercial agreements. · Reservation management and processing. ### **Requirements** · Education: Degree in Tourism or related field. · Languages: Advanced English; knowledge of additional languages is desirable. · Experience: Prior experience in hotel reservations departments. ### **We Offer** · Location: Lugo, Chantada. · Sector: A leading global travel industry company experiencing continuous growth and expansion, committed to the ongoing development of its team. · Hotel discounts: 50% discount at our premium hotels (4\* and 5\* stars) worldwide, plus up to 20% discount for your family members. · Language classes: Access to courses in over 50 languages, with flexible schedules and tailored content. · The Power Business School training: 100% free and unlimited access to all courses (MBA, Digital Marketing, Office Software, Skills). · Employee Club: Discounts and benefits in leisure, technology, sports, fashion, etc. · Referral Program: Free hotel nights for referrals that result in hires. **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources