**Who are we?** Baleària is a leading company in the maritime sector, made up of more than 2,000 employees, and committed to innovation and sustainable development. Our success is based on the passion and dedication of our teams, through which we demonstrate a strong commitment to their growth and well-being, as well as creating a first-class work environment. All of this has allowed us to obtain the Top Employer 2025 certification, reaffirming the seal for the second consecutive year. **\#WeAreBalearia \#TopEmployer** We have a full-time Passenger Agent vacancy open in Ciutadella de Menorca and we want you to be part of our team! **What will your day-to-day look like?** * Provide customer service and information about destinations, schedules, fares, etc., to deliver high-quality service * Handle reservation requests, ticket sales, and payments upon customer request * Manage boarding procedures to issue tickets and boarding cards so passengers can access the vessel * Perform daily personal cash register closing to reconcile the main cash register * Create passenger lists to send to various public agencies upon request * Digitize documentation for controlling passenger discounts requested by Public Administrations * Carry out auxiliary administrative and operational tasks inherent to the activity **What do we offer you?** At Balearia, we value and care for our team. Here’s a glimpse of what awaits you when joining us: * Gross annual salary of €22,549 in 15 payments * Access to EdEB, where you can take courses offered by our internal corporate school (languages, technical training, and competency skills) * Flexible compensation, allowing you to allocate part of your salary toward social benefits (healthcare, meals, transportation, childcare, etc.), resulting in tax savings * Collaborative work environment: We believe in teamwork and a positive corporate culture. Here, your ideas and contributions are valued * Seaside facilities: A benefit that only a unique environment like ours can offer * Additional social benefits (special discount platforms, employee tickets, etc.) * Leading company: Be part of a reference company in the maritime sector, with established culture and values * **Top Employer Company:** Our recognition as a Top Employer certifies our commitment to an excellent working environment. We value and support our employees, ensuring they feel supported and motivated. **What do we expect from you?** * At least 1 year of experience in customer service roles * B1 level in English; knowledge of additional languages is a plus * Availability to work rotating morning or afternoon shifts