Guest experience

Description

Job Summary: We are seeking a Guest Experience professional for Vibra Hotels in Menorca, who will serve as the key link between the hotel and the guest to deliver a personalized experience and manage incidents. Key Highlights: 1. Key link between the hotel and the guest 2. Exceptional working environment 3. Opportunity to work at a Great Place to Work **Description:** ---------------- **Vibra Hotels**, a leading hotel chain in the Balearic Islands with nearly 10\.000 beds and 38 hotels and apartments — 33 located in Ibiza, 2 in Mallorca, and 3 in Menorca — is looking to hire a **Guest Experience** professional for one of its hotels in **Menorca.** Certified as a *Great Place to Work*, we offer an exceptional working environment where equality, recognition, and well-being are fundamental pillars. **What will your responsibilities be?** * Serve as the liaison between the hotel and the guest, delivering a personalized experience aimed at meeting their expectations. * Guide guests on points of interest across the island. * Manage potential incidents and complaints. * Ensure constant and smooth communication with all hotel departments. **What do we offer?** * Contract until the end of the season, with the possibility of continuing next year. **Requirements:** --------------- * Advanced level of English is mandatory. * German is mandatory. * Additional languages are valued. * Experience in Guest Relations, concierge, or guest service departments is valued. * Strong communication and customer service skills