Job Summary: We are seeking a Level 2 Support Technician with experience in advanced technical support, incident analysis, and BI tools for a public-sector client. Key Highlights: 1. Professional development and training from day one 2. Flexible working hours and intensive summer schedule 3. Integration into a growing global company ### **Description** Do you have experience as a Level 2 Support Technician and are interested in working for a major public-sector client? If so, congratulations! You’ve come to the right place. **WHAT WE’RE LOOKING FOR** * Qualification: Vocational Training (FP) in Web Application Development; Multiplatform Application Development; Network Systems Administration. * ITIL certification. * Experience in: * Advanced technical support, ticketing, and incident analysis. * Monitoring, analysis, or control of ICT services at user support centers. * Extraction and analysis of metrics, report generation, and dashboards. * BI or visualization tools (Power BI, Grafana, Kibana, etc.). * Incident correlation, trend analysis, and proposal of operational improvements. * Diagnosis, log analysis, and technical documentation. * Scripting (PowerShell, Bash, Python). * Experience in at least two of the following areas: * Communications and Systems: Communication media, servers, and data centers. Ability to identify and appropriately escalate incidents related to these environments. * Quality and Methodologies: Quality standards and ITIL and ISO 20000 methodologies. Continuous improvement processes or change management. * Technological Environments and Digital Administration: Electronic services for data exchange, electronic signature, and digital administration. Databases (Oracle, MySQL, PostgreSQL). Windows and Linux (intermediate/advanced level). Networking (TCP/IP, routing, load balancing). J2EE environment (Tomcat, JBoss) and .NET. Web service technologies (SOAP, XML). **WHAT WE OFFER** Indefinite full-time contract. Hybrid work model. Training from day one, enabling clearer professional career development. Flexible compensation plan. Enjoy flexible working hours, an intensive summer schedule from June 15 to September 15, and Fridays off year-round, plus 22 vacation days + birthday leave + December 24 and 31. **WHO WE ARE** Izertis, with 29 years of experience, listed on the Spanish Continuous Market (BME), and among the top 1,000 fastest-growing companies across Europe, offers you the opportunity to develop your professional career alongside over 2,300 employees through its offices across Europe, the Americas, and Africa, and with presence in more than 50 countries where we deliver services and projects via our extensive portfolio of solutions including: AI, Data & Intelligence, Digital Experience, DevOps, Cloud, Cyber Security, Smart Software Labs, Quality Assurance, Hyper Automation, IT Sourcing, Business Solutions, Blockchain, Project & IT Governance Consulting, and other enabling technologies for digital transformation. Lead your professional development and embrace the challenge Izertis offers you. Location**Madrid** Category**Information Technology and Telecommunications** Subcategory**Helpdesk** Sector**Programming, Consulting, and Other IT Activities** Working Hours**Full-time** Work Modality**Hybrid (On-site and Remote)** Professional Level**Employee** Department**Information Technology**