SECTOR MANAGER

Description

Position Summary: Supervises and coordinates service in an assigned dining area at Hilton Mallorca-Galatzo, ensuring exceptional guest service and adherence to quality standards. Key Highlights: 1. Be part of one of the world's largest hotel companies. 2. Opportunity to work within an exceptional hospitality team. 3. Develop operational leadership and customer service skills. Are you passionate about hospitality and eager to join one of the world’s largest and fastest-growing companies? Join Hilton Mallorca\-Galatzo as a Sector Manager, where you’ll have the opportunity to become part of an outstanding team in the hospitality industry. With more than 7,500 properties and a legacy spanning over 100 years, Hilton is committed to delivering the finest guest service and sharing the light and warmth of hospitality. If you love interacting with people and providing them with an exceptional experience, this is the place for you! Come and be part of our mission to be the most hospitable company in the world. Responsibilities Supervise and coordinate the proper execution of service within your assigned dining area, ensuring excellent guest service and collaborating with the dining room team to meet the hotel’s quality standards. * Perform qualified control and supervision functions within your assigned area. * Organize and supervise the setup of your assigned area. * Coordinate staff within your section (waiters/waitresses, assistants). * Ensure service complies with established standards, including preparing and decorating rooms and tables. * Directly attend to guests and resolve incidents. * Relay kitchen orders and coordinate service timing. * Supervise replenishment of tableware, beverages, and products within your area. * Assist in training new team members. * Perform visible guest-facing tasks (flambéing, carving, filleting, deboning, etc.). * Report incidents and improvement suggestions to the Assistant Restaurant Manager. * Apply food hygiene and safety regulations. * Maintain order and cleanliness within your area. Requirements **Education:** * Training in Hospitality or Catering, or equivalent experience. * Languages: English and German. **Experience:** * Prior experience as a waiter/waitress with supervisory responsibilities, preferably in high-end hospitality or catering. **Technical Knowledge:** * Dining room service techniques. * Basic knowledge of wines and beverages. * Customer service protocols. * Food hygiene and safety regulations (HACCP). **Key Competencies:** * Teamwork. * Operational leadership. * Clear and effective communication. * Responsibility and commitment. * Guest orientation.