**Join our team and take customer experience to the next level!** ---------------------------------------------------------------------------------- At our company, we believe every customer interaction is an opportunity to grow, learn, and share. Here, we don’t just build processes—we build talent and memorable experiences. If you’re passionate about retail and want to join a team where collaboration and professional development are top priorities, this is your next challenge. We are seeking a **Demand Planner**, whose mission will be to lead short-, medium-, and long-term sales forecasts for the product references within their scope. They will be responsible for ensuring accurate planning based on omnichannel B2B+B2C forecasting and business strategy, with the ultimate goal of optimizing availability metrics, stock turnover, and forecast accuracy. Additionally, they must provide visibility into planning and KPIs for all stakeholders involved in the supply chain. ### **Key Responsibilities** **1. Forecast Management and Business Engagement** * **Owner:** Demand Planner in collaboration with Offer and Procurement. * **Stakeholder Liaison:** Act as the liaison between Offer Managers, Omnichannel teams, and Suppliers to integrate business drivers into forecasting. * **Modeling:** Develop demand forecasts based on historical data, seasonality, trends, and promotional plans. * **Strategic Planning:** Lead work plans by product families/collections, analyzing product ranges (sold vs. unsold) and competitive impact. * **Assurance:** Ensure accurate omnichannel forecasts per reference as the foundation for implementation orders and stock strategies. **2. Demand Planning and Lifecycle Management** * **Owner:** Demand Planner. * **Time-Based Planning:** Project medium- and long-term monthly sales (B2B/B2C) for stores, clusters, and logistics centers. * **Anticipation:** Ensure adherence to estimation calendars aligned with seasonality and micro-seasonality. * **Lifecycle Management:** Plan inventory arrival for outgoing collections and synchronize launch timing for new collections to avoid stockouts or overstocks. **3. Data Analysis and Continuous Improvement (Forecasting)** * **Owner:** Demand Planner (technical and analytical lead). * **Deviation Control:** Weekly evaluation of forecast vs. actual sales differentials by channel and logistics node, applying necessary adjustments. * **KPI Management:** Monitor and optimize Forecast Accuracy, identify action plans, and select the most appropriate forecasting algorithms. * **Stockout Analysis:** Identify root causes of stock shortages and jointly detect exceptional sales opportunities with Product Managers. * **Supply Optimization:** Collaborate with suppliers to improve delivery lead times (franco terms) for critical or problematic items. **4. Communication and Cross-Functional Projects** * **Owner:** Demand Planner in a collaborative environment. * **Interdependence:** Work closely with Supply Chain and Circuits teams to ensure stock governance. * **SC Culture:** Promote understanding and education around Supply Chain processes across business units. * **Innovation:** Actively participate in continuous improvement projects (local and corporate/Adeo), including functional analysis and testing phases. ### **What We’re Looking For** * **Education:** Bachelor’s degree or higher in quantitative or management disciplines (Engineering, Mathematics, Physics, Chemistry, Business Administration, Economics, or Architecture). * **Experience:** Minimum 5 years of proven experience in similar Demand Planning or Supply Chain roles. * **Languages:** Solid B2 level English proficiency. * **End-to-End Supply Vision:** Ability to understand and optimize the end-to-end supply chain. * **Soft Skills:** + **Leadership & Lateral Influence:** Ability to lead projects and mobilize other teams without direct hierarchical authority. + **Interdependence:** Collaborative mindset to work integrally with other departments across the SC ecosystem. + **Communication & Persuasion:** Ability to convey complex data simply and persuade diverse stakeholders. + **Negotiation:** Ability to reach agreements with suppliers and offer teams that balance service levels and stock efficiency. ### **What We Offer** * **Development:** Onboarding and continuous training to support your growth in the role from day one. * **Balance:** Responsible flexibility and support to balance work and personal life. * **Well-being:** Health insurance and well-being programs to care for you both inside and outside of work. * **Career:** Internal growth opportunities and long-term career development. * **Real Impact:** Play a central role in improving customer experience and team success. **Make every interaction count.** Your work will make a difference for our customers and our team. If you want to join a project where learning, growing, and transforming customer experience are part of everyday life, **apply now!**