Description
The position involves comprehensive debt management and direct negotiation with clients. Key responsibilities include detailed analysis and systematic recording of data using standard office tools common in the industry. Additionally, the role requires organizing and managing all documentation necessary to carry out administrative and legal procedures associated with the debt recovery process. The ideal candidate must be goal-oriented and capable of efficiently resolving incidents while adhering to company-established protocols. The ability to handle large volumes of information and meticulous tracking of each case—ensuring full traceability of actions—is highly valued. The work environment is dynamic and demands constant adaptation to internal procedures, promoting a culture of continuous improvement and attention to detail in all assigned tasks.
Proven prior experience of at least one year in debt management and application of specific negotiation techniques for collections is required. Advanced proficiency in Microsoft Office, particularly Excel, is essential, including demonstrated competence in pivot tables, complex formulas, and report generation. Strong written and oral communication skills are required, along with possession of an FP Grado Medio qualification or equivalent.