IT SUPPORT TECHNICIAN (IT POOL, AFTERNOON SHIFT)

Description

Summary: Provide technical support, advice, resolve, and follow up on technical incidents related to the computer equipment and software used by the university community. Highlights: 1. Experience in hardware and software maintenance 2. Identification of user needs and resolution of incidents 3. Proposal of improvements and updating of documentation IT Support Technician (IT Pool, Afternoon Shift) IT SERVICE Mission To provide technical support, advice, resolve, and follow up on technical incidents related to the computer equipment and software used by the university community, as well as report identified needs, in accordance with instructions from the unit head and aiming to deliver a high-quality service. - Perform maintenance of hardware and software for users across the university campus (students; teaching and research staff; technical, management, administrative and service personnel), deploy and maintain software available in computer classrooms, laboratories, and technical spaces, and test and validate new products. - Identify user needs, respond to their queries, advise them, propose solutions, and resolve technical incidents related to the use of computer equipment and software by users, as well as UPF mobile devices, in accordance with instructions from the unit manager. - Propose improvements to services, software, hardware, and assigned procedures, and keep corresponding documentation up to date. - Train users or colleagues within their area of expertise and/or processes they perform. - Carry out other tasks assigned within their technical competencies. * Experience: 1 year. Experience in the described functions and sector, or equivalent. * HIGHER VOCATIONAL TRAINING QUALIFICATION * Catalan (spoken: advanced, written: advanced) * Competencies / knowledge: Essential requirements - Higher-level Vocational Training qualification (FP2) or equivalent in the field of ICT. - Catalan language proficiency certificate equivalent to level C1-MCECR (Common European Framework of Reference for Languages). - Spanish language proficiency certificate equivalent to level C2-MCECR or equivalent (only required for non-Spanish nationals). Knowledge and experience to be valued - University degree in Computer Science or Telecommunications. - Experience in the described functions or equivalent. - English language proficiency corresponding to level B2.2 (CEFR) or higher. - Knowledge and/or experience in: - Administration of workstation operating systems (Windows, Linux, Mac). - Office productivity software (Microsoft Office Suite, LibreOffice, Google Workspace). - Administration of mobile device operating systems (Android, iOS). - PC architecture (practical knowledge of computer components and PC-type architecture). - Tools for automated installation of operating systems and applications. - Knowledge and configuration of mobile and IP telephony (Android, iOS). - Administration of user and workstation management tools (Microsoft Active Directory). - Practical knowledge of cybersecurity, good IT practices, and the National Security Scheme. - Personal competencies: communication and relationship skills, critical thinking, collaboration and participation; entrepreneurship; self-awareness and emotional management; ethics, integrity, and commitment to UPF and public service. * Temporary employment contract (2 months) * Full-time working schedule * Other relevant information: The list of received applications will be published on the University’s website. Only pre-selected candidates will receive an email invitation to take selection tests and/or interviews. Otherwise, applications will be considered rejected. Legal regime: PTGAS Labour Group and level: 3-M Assignment: IT Service Start date: immediate Type of contract: interim contract Expected duration: indefinite (initial probationary period of 2 months) Working hours: full-time (35 hours per week) Working shift: continuous afternoon shift Working hours: presence from 2:00 PM to 7:30 PM, with flexibility from 1:30 PM to 2:00 PM and from 7:30 PM to 10:00 PM Gross annual remuneration: €34,470.38 (monthly: €2,536.08)