Group Reservation Agent

Description

Job Summary: We are seeking a passionate Group Reservation Agent with expertise in hospitality to manage group reservations, advise clients, and coordinate with other departments. Key Responsibilities: 1. End-to-end management of group reservation requests. 2. Personalized consultation for clients, travel agencies, and event organizers. 3. Collaboration with various hotel departments. JOB DESCRIPTION Hello! Are you a group reservation expert who loves working with groups? Then this opportunity at Leonardo Hotels is perfect for you! We’re looking for a **Group Reservation Agent** with at least two years of experience to join our outstanding team. If you’re passionate about hospitality and possess excellent interpersonal skills, we want to meet you! **What will you do daily?** You’ll be the king/queen of group reservation management — for both corporate and leisure clients. Imagine being the personal advisor to clients, travel agencies, and event organizers, guiding them toward the perfect hotel solution! Your main responsibilities will include: * **End-to-end management of group reservation requests:** You’ll oversee the entire process — from the moment a call or email arrives until the reservation is confirmed. Nothing slips through your fingers! * **Personalized consultation:** You’ll attentively listen to our clients and offer optimal solutions based on their needs — dates, room types, meals, additional services… You hold the magic wand! * **Preparation of customized quotations:** You’ll create unique, tailored offers that make groups eager to book with us — no question about it. * **Management and control of allotments:** You’ll ensure all assigned rooms are properly managed, monitoring key dates such as release and cancellation deadlines. Maximum organization! * **Preparation, sending, and negotiation of contracts:** You’ll serve as Leonardo Hotels’ ambassador, negotiating optimal commercial terms, payment policies, timelines, and penalties. A true negotiation pro! * **Coordination with other departments:** You’ll work hand-in-hand with Front Office, Revenue, and Accounting to ensure seamless payments, deposits, invoicing, and file closures. Teamwork is essential! * **Monitoring and updating reservations and data:** You’ll maintain up-to-date information across our PMS and other internal tools. Precision is your middle name! **What are we looking for?** * Minimum two years of prior experience in a similar role — proving you know exactly what you’re doing! * Passion for reservations and customer service — your face lights up when helping others! * Excellent communication and negotiation skills — you know how to win anyone over! * Ability to work in an organized and methodical manner — order is your lifestyle! ‍ * Proficiency in office software and hotel management systems (PMS) — you’re tech\-savvy! Proactivity, flexibility, and a positive attitude toward challenges — always with a smile! * **What do we offer?** Join Leonardo Hotels and become part of a growing company with a dynamic and collaborative work environment. You’ll have opportunities for professional development and the chance to join a team passionate about service excellence. Come create unforgettable experiences with us! Don’t wait — apply now if you think you’re a great fit! We look forward to meeting you!